The player from Germany faced issues withdrawing his winnings of €4,000 from Boomerang Bet after his account was blocked following email contact with the casino. He experienced delays and received repetitive responses regarding his payout request, expressing concerns that the casino was manipulating the situation to prevent him from receiving his money. The Complaints Team reviewed the evidence provided by the casino, which confirmed that the player's account balance was zero and that his withdrawal requests had been canceled. Consequently, the complaint was rejected as no remaining funds were found in his account.
BOOMERANG BET Casino - Player's withdrawal request is delayed and account is blocked.
Closed
Our verdict
Unjustified complaint
Amount: €4,000
BOOMERANG BET Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Translation
Hello, I am writing to you because I played at Boomerang Bet and had an amount of €4,000. After sending an email to Boomerang, my account was blocked, as I had already lost some of the €4,000. I have been in email contact with Boomerang ever since regarding a payout of my money. First I had to write to them for two weeks and always received the same message about what will happen to my money and how much money is left in the account. Then I was told that in order to request a refund I have to submit an application stating why the casino should pay it out. Since then I have only been in contact and always get the same message. Your case is being processed by the responsible department. I have received this sentence 50+ times in the last three weeks. Just a bit of background. I won €4,000 and waited two weeks for my account to be verified. It wasn't them who donated extra time, that's their tactic so that people lose their money, so that in the end I lost a lot again. There is still money in the account and I don't know Bommerang, which is a manipulative and dubious company. They must have taken a total of €1000 from me and paid me nothing even though I had won a lot. Now back to the case. Today I replied to the email again and then I got the reply: thank you that we were able to solve your case. We thank you for being our customer. Now I am contacting you with this. I would like the rest of my money in the account, I am actually entitled to €4000 because this company is fraudulent and dubious and would not have paid out the money I had anyway. But I want my money back and they are just making a fool of me in their emails and will never give me anything.
Best regards
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1 year ago
Dear daylss192,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed I must clarify that you are not entitled to any funds that were lost no matter the circumstances. I understand your frustration regarding all the delays, but the player is the only one responsible for their account, active balance, and all the bets taking place.
Therefore, please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify how much money you had in your casino account before you lost access to it?
- Which games did you play - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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12 months ago
Dear daylss192,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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12 months ago
TranslationHello, I had a balance. I don't know how much, and Boomerang wants to pay me out. They asked me to submit a request, and every time I worded it incorrectly, they replied by email: If they want a refund, which means if Boomerang pays out the balance, I have to give them a reason why. I did that, and now I've been waiting for a reply for about two weeks. Three days ago, I asked what was going on, and they told me to wait until I got a reply from the specialist department.
I think it's all a huge scam and the behavior is unbelievable. I've also found out that almost every casino is from the same company, just with a different design, and the way they work is a huge scam. As I said, I started with €4,000 and waited for days and weeks for something to come along, just like now, and then after a long time I lost most of it again (it was all a tactic). Now I'm still waiting for the promised payout of the remaining balance. But I think it's all a huge scam. This company are fraudsters (in my opinion it's the Cyprus Mafia or some other type of thing) and they're scamming me and I'm getting my money back, and I've never seen the full amount. I'll wait and see what happens next, but I don't think anything will. They know how it works with them. I've found other casinos now. I get my money transferred to me after exactly 30 seconds, no verification, decent customer service, everything normal, just as it should. This company is a fraud. Best regards!
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12 months ago
TranslationIn response to your questions, I've played live casino and slots, haven't accumulated any winnings through any bonuses, AND because of the balance, I've asked Bommerang countless times before I even wanted any money: what's my balance, so that I can actually know how, where, what? The answer every time: please fill out a refund request. So if you, as a casino guru, don't want to tell me that this isn't a decent company, then I don't know.
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11 months ago
Thank you very much for your reply, daylss192. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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11 months ago
Thank you very much, daylss192, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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11 months ago
Dear daylss192,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite Boomerang-Bet Casino representative to join this conversation.
Dear Boomerang-Bet Casino, could you please provide more information about this case?
Looking forward to your reply.
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11 months ago
TranslationAs you know these scammers, there will be no answer.
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11 months ago
Dear daylss192,
Thank you for reaching out.
We would like to inform you that your request has been forwarded to our dedicated complaints team for further review.
It is currently being processed, and as soon as we have any updates, we will notify you via email and provide a full response to your complaint.
We appreciate your patience and understanding.
Best regards,
Boomerang-bet casino team
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11 months ago
Dear Boomerang-Bet Casino,
thank you for the response, Please notify us of any updates at your earliest convenience.
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11 months ago
Dear daylss192,
We would like to inform you that our website may only be used for personal entertainment purposes only.
Regarding 4,000 EUR you were referring to was in you bonus balance which you were not able to finish the wagering requirement to attempt a withdrawal request. However, we do see that you had used this bonus balance amount completely.
As you informed us that you have lot of debts and wanted to cover them with your winnings, (which you had already played completely) the account was closed, for your safety purpose, due to signs of gambling addiction.
Please also note, if you had a real balance in your account we might had given you a better option.
As there was no balance in your account. We closed your account for your own safety purpose.
Additionally, as per our terms and conditions which you had agreed during registration. :-
6.6.2 :- No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.
Therefore, according to the aforementioned article, there is no refund available for your account.
We hope this helps clarify the matter for you.
Our team wishes you all the best for your future activities!
Best regards,
Boomerang-bet
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11 months ago
TranslationNumber 1 is a lie. I had the entire €4,000 in my normal balance and requested €500 payments in three Bitcoins. They've been holding it off for weeks, and that's their tactic. Verification was suddenly completed 50 minutes after they blocked me and sent the email. I still had at least €200 in my account. Out of the blue, they offered me a refund that I didn't even want. I agreed, but first wanted to know my available account balance. For the past eight weeks, they've been giving me the same message in their emails: please wait, our specialist department is handling your case very carefully and is trying to resolve it. 😅😅😅😅 That's just funny. If I write again now, I'll get the same message in 20 minutes. So they're scammers, and I really hope they'll be in for a surprise someday. Best wishes.
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11 months ago
Dear Boomerang-Bet Casino,
thank you for your message.
We take every accusation seriously. Could you please provide any evidence supporting your claims? Please send them to my email katarina.d@casino.guru.
Dear daylss192,
Could you please confirm if any promotional offers were utilized during your gameplay at the casino?
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11 months ago
TranslationI earned my money without a bonus. It's not possible to have €4,000 in bonus credit. Best regards
The problem here is that the casino is run by people with low IQs
They've been stringing me along for 10 weeks. What for, exactly, if there's no money? Well, IQ couldn't be any lower. And if there's no money, what are they stringing me along for?
I have so much aggression and actually want to close this thread because I'm getting more and more aggressive from this Cyprus company with 100 casinos that are all the same.
Verification is withheld on every site for a week, and payouts are withheld for a week. They simply allow themselves to do whatever they want, since you're somewhere else in the world and don't know each other.
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10 months ago
Hello Katarina,
We have sent an email with few attachments.
We are waiting for your update.
Best regards,
Boomerang-bet casino team
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10 months ago
Dear Boomerang-Bet Casino,
thank you for your email and for the evidence provided.
Dear daylss192,
casino has supported an evidence by email. We've thoroughly reviewed the supporting documentation provided by the casino and it confirms that your account balance is currently zero. The documents also indicate that the withdrawals you requested were canceled by you, typically within a brief timeframe.
Please remember that players are responsible for managing their own account balances. As the investigation shows no remaining funds in your account, we are unable to proceed further with this complaint and must reject it at this time.
We regret that we couldn't offer a more favorable outcome in this situation. If you experience any unfair treatment or encounter issues with this or any other casino in the future, please do not hesitate to contact us again. We are here to help.
All the best,
Katarina
