The player from Germany had won about €70,000 at boomerang-bet.com and had successfully withdrawn €7,000 per month for the last two months. However, he faced issues with his latest withdrawal, as he was asked to verify himself again, but his verification documents were rejected without explanation. He had not received satisfactory answers regarding the repeated verification process. It appears that this issue may have been resolved, but without confirmation from the player, we were forced to reject this complaint.
BOOMERANG BET Casino - Player's withdrawal is delayed due to verification issues.
Closed
Our verdict
Player stopped responding
Amount: €48,500
BOOMERANG BET Casino
Safety Index:HighCase summary
Discussion
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11 months ago
Translation
Hello,
I won about €70,000 at boomerang-bet.com about two months ago and started withdrawing in March.
I verified myself before the first withdrawal and was able to withdraw €7,000 each month (March + April) (maximum per month).
At the beginning of May, I wanted to proceed with the withdrawal. After about a week, the first withdrawal was still not completed, and I was asked to verify myself (again?).
I did this on May 7th! Proof of address + bank statement + credit card
Unfortunately, the verification was rejected without reason (?). We were not informed why the verification was not successful.
I haven't received a reasonable answer to my questions about why I had to verify myself again. Simply... Please wait while your documents are being reviewed...
Thank you.
Automatic translation:
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11 months ago
Dear LostBoy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at boomerang-bet.com.
To better understand the situation and help you resolve the issue, could you please provide more details by answering the following questions:
- Do I understand correctly that the casino rejected all documents you provided on May 7?
- Have you provided any other documents since then?
- Is your latest withdrawal still pending in your casino account?
Your cooperation in providing these details will help us investigate and work towards a resolution. Once we have the necessary information, we can proceed more effectively in addressing your concerns.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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11 months ago
TranslationGood morning,
I didn't receive any notification from the casino that my documents had been rejected. I just received another request to verify my account.
I started the verification process again and uploaded proof of address and bank details. No response yet.
Yes, there are 3 payouts still pending.
Thank you
Automatic translation:
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11 months ago
TranslationGood day,
I was asked again today to submit the documents for verification.
Credit card:
Front and back, with the first 6 and last 4 digits, the middle 6 digits and the CVV code covered;
We do not accept documents without covered information.
Please submit the ownership details for account XXXXXXXXX in original PDF format.
I have already submitted these documents several times, both online via my account and by email.
I just can't get any further! Thank you!
Automatic translation:
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11 months ago
Thank you very much for your reply, LostBoy. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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10 months ago
Dear LostBoy,
Thank you for your message.
We would like to inform you that your account has been successfully verified. The withdrawal process has resumed accordingly.
Please note that the processing time for withdrawals may take up to 96 business hours, in line with our Terms and Conditions.
We appreciate your patience and understanding. Should you have any further questions, feel free to contact us via live chat or email.
Best regards,
Boomerang-bet Team
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10 months ago
Dear LostBoy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
