The player from Australia faces a wrongful cancellation of his AUD $569.64 withdrawal at Boomerang Bet Casino, leading to a forfeited balance. Customer support accuses him of operating multiple accounts due to a shared IP address while he insists he only plays on his account. He seeks mediation to restore his balance and complete the withdrawal.
BOOMERANG BET Casino - Player's withdrawal has been confiscated.
Opened
Current status
Waiting for player to reply
5d 23h 45m 35s
BOOMERANG BET Casino
Safety Index 5.8 Below averageCase summary
Discussion
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14 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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14 minutes ago
Dear deZaster,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Karla M.
