HomeComplaintsBOOMERANG BET Casino - Player’s withdrawal has been delayed.

BOOMERANG BET Casino - Player’s withdrawal has been delayed.

Opened
Current status

Waiting for player to reply

6d 7h 7m 24s

BOOMERANG BET Casino
Safety Index 7.7 Above average

Case summary

The player from Slovakia requested a withdrawal of 505 euros on August 26th after depositing approximately 700 euros. He is now unable to access the casino's website and is concerned about not receiving his funds despite previous assurances from support.

Written by Tomas
Complaint Specialist
Submitted: 03 Sep 2026
Public
Public
2 days ago
skTranslationgb

On August 26th, I requested a withdrawal of money. Specifically, 505 euros. I previously deposited about 700 euros. I did not play for the bonus. Support until yesterday said I should wait. This morning I can't even open the page. I think I won't get my money. I'm also sending a photo of the withdrawal.

Automatic translation:
Public
Public
16 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
16 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BOOMERANG BET Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Pablitko has 6d 7h 7m 24s to reply

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