BOOMERANG BET Casino - Player’s winnings haven’t been received yet.

Hi, a few days ago I won 6 thousand euros with a tennis card with the money I had deposited. I went to request withdrawals and I have blocked withdrawals. They asked me for KYC verification. I sent it but still nothing. The support always asks me to wait and nothing is resolved. I need help. Thanks.

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Dear Lollo12lollo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok but I have some money blocked on the site and it is a significant amount and the withdrawals are blocked they told me that my account is under continuous review they promised me that within a certain number of hours it would be resolved and still nothing has been resolved… I hope you will help me thanks…

Hi Karla, they still keep telling me that my account is under verification, even if several days have passed, they promised me that it would be resolved within 24 hours, but it is still under verification and my withdrawals are blocked.

Hi, I haven't received a reply and my account has been under review for over a week now.

I really need help because they are scammers and they stole my money

No one in this forum can help! They're just a scammer site.

Dear Lollo12lollo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, no, I haven't received the money and my account has been under verification for more than two weeks without giving me any useful answers but only telling me to be patient. I have all the withdrawals blocked by the operator and they tell me in support that the documents are ok but it is still under verification without being able to do anything... I have all the money blocked in the account and no one can give me an answer regarding the KYC verification of my account, plus they have blocked my bets and are lowering my odds... thanks, I await an urgent response

Dear Lollo12lollo, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Lollo12lollo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.