HomeComplaintsBOOMERANG BET Casino - Player's payment is delayed.

BOOMERANG BET Casino - Player's payment is delayed.

Opened
Current status

Waiting for player to reply

6d 23h 19m 42s

BOOMERANG BET Casino
Safety Index 7.7 Above average

Case summary

The player from Mexico is experiencing a delay in receiving a payment of approximately 25 euros in cryptocurrency, with the casino only stating that it is being processed for several days.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 31 Aug 2026
Public
Public
13 hours ago
esTranslationgb

I've been waiting for payment for days and they haven't paid me. They just keep saying it's being processed, but it's not. It's been a long time. How is it possible that they can't pay approximately 25 euros in cryptocurrency?

Automatic translation:
Public
Public
40 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
40 minutes ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

  • Could you please advise when exactly you requested this withdrawal?
  • Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina


Juqnblu has 6d 23h 19m 42s to reply

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