The player from Spain faces account blockage after attempting a €500 withdrawal, despite having an ongoing account since February. He requests an explanation for the closure and the refund of his remaining balance of €1,750.
BOOMERANG BET Casino - Player’s account has been closed unexpectedly.
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Current status
Waiting for player to reply
6d 19h 47m 15s
BOOMERANG BET Casino
Safety Index 7.7 Above averageCase summary
Discussion
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3 days ago
Translation
Hello, I made a withdrawal of €500 yesterday at 7:30 PM. I left €1750 there to continue making withdrawals because they only allow €500 per day. Now I've tried to log into the casino and they've blocked my account because it says it's not available in Spain, even though I've had the account since February and have made several withdrawals and deposits. I need an answer; this is the first problem I've had with them, but that money was earned by me, and if they want to close my account, they need to refund the money I have in it. Thank you in advance, and I look forward to your response as soon as possible.
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4 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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4 hours ago
Dear jramoos2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Please allow me a few questions so I can better understand the situation.
- Did you pass KYC (Know Your Customer) verification before your account got blocked?
- What country did you specify in your player profile when registering your account?
- Where is your permanent place of residence?
- Have you ever used any VPN or IP-masking software to alter your true location while accessing the casino website?
I hope we will be able to help you to resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
