BOOMERANG BET Casino - Player is locked out of his account.

Hello, I've been trying to access my Bet Boomerang account for days and it won't let me. It keeps saying the attempt failed, even though I've been using the account for several months and suddenly they won't let me in. They're not giving me any information, and I have approximately €1,300 in my account plus three pending withdrawals, totaling around €1,500.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the error message you receive when trying to log into your casino account?
• Have you contacted the casino's customer support regarding this issue? If so, what explanation did they provide for why you are unable to access your account?
• What types of games did you play to accumulate the winnings you are trying to withdraw (e.g., slots, live casino, sports betting)?
• Have you completed the full KYC verification process, or have you at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without using a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ivanxerez7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika