BOOMERANG BET Casino - Player believes that their withdrawal has been delayed.

they said 96 hours for withdrawal it can be only faster than that ,never, ever going beyond that,i have chat conversations ,9nly problem is that im unable to provide any details since im denied accses to tge site...but s,as I was expecting it,and they deny my access to my account for some reason,and I can't give you any information about my details from there

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Dear Ismet12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

so they claim that withdrawal is completed, that they send money to my account,but they closed my account,and i cant see and check...I asked them to provide me with any detail ,reference number or whatever that they can give to have as prooof that they send money,they do not even reply to that,I asked them to provide me with their Gaming authority they do not reply to that too...they giving mixing informations ,first they confuse themselfs aboit the currency,instead of 1500 czk (that's 60 euros) they said that they send 1500 euros and they closed my account soon after,as much as for verification etc they didn't asked,so instead of casino guru to put blame on players and all other thing that you said in your reply,(they claim that they transfered money already,so the clam that I need to wait 14 or more days is pointless right?) because of not finished verification etc,ask them why the do not have verification process.

Dear Ismet12345,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

they closed my account...

Thats update

and they refuse to provide any data to me ,since I asked them.to do.so,they refused on chat and just saying on chat that money are transfered to me ,without me able to see if that is true,and when im asking them to provide any detail,reference number or anything that can back up that cla8m that they transfered money to me,they disconnecting the chat,becauae they already answered that!?!?

it's clear what they do,how they operate...I will just say here avoid avoid avoid that casino

about if they tranafered the money, please address that to the casino they need to provide answer,since I told them even if they sent million us or euros to me,my bank need reference number or their bank of where they send money.to mthey so I the bank can release to my acvount, they need to provide so if they claim that they sent money,just need to provide one small number I suppose,nothing else,if....if they sent money ofc...if not they can't provide right...as they are not providing either my data and details.of that stealth transfer of money

I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation completely.

• Have you made any successful withdrawals with Boomerang Bet Casino before your account was blocked?
• When exactly was your account blocked?
• Could you please clarify the exact date when the casino said that they already processed your withdrawal? If possible, please provide screenshots of your communication with the casino confirming this.
• Could you please share screenshots of any relevant communication with the casino showing that you are entitled to a withdrawal and that they are processing it despite blocking your account?

Thank you very much in advance for your reply.

they said withdrawal was proccesssed,but i was blocked from entering my account,so i made request ,thethey blocked my account...i think i wroteall of this earlier??? ah yeah i must wait 14 days....then to complain...but they can block my account in meanwhile???

terrible casino is that...petty

I understand that it is frustrating that you have not received your withdrawal. Please also understand that before we can contact the casino, we need some supporting information and evidence.

Could you please provide:

1. A screenshot where the casino confirms that your withdrawal was processed or sent (communication from email support or live chat).
2. The exact withdrawal amount, date of request, and payment method used.
3. The date when your account was blocked.
4. A relevant bank statement or transaction history showing that the withdrawal has not been received. You may hide unrelated transactions and sensitive information.

Please also attach any relevant emails or live chat conversations regarding the withdrawal. You can send it to jean.s@casino.guru.

Thank you for your cooperation.

this is pointless,i told you they not answering ,they do not reply to emails,they even close their casino,and you still asking this questions Guru?

i will just close this complain as resolved ,but im stateing here that issue is not resolved

Dear Ismet12345,

Thank you for your response.

I understand that you are dissatisfied with the situation and that your account has been blocked. However, in order for us to contact the casino and formally investigate the matter, we first need to verify the basic facts of the complaint from your side and review supporting evidence.

We asked you to provide information such as the withdrawal amount and date, the payment method used, the date your account was blocked, relevant communication with the casino, and evidence showing that the payment was not received. Even if you no longer have access to your casino account, some of this information should still be available through your bank statement, previous emails, or saved live chat conversations, which you mentioned having.

Without this information, we are unable to establish a sufficiently clear timeline or verify the disputed withdrawal. Unfortunately, we cannot approach the casino simply on the basis of an allegation without first having enough information and evidence from the player to explain what we are asking the casino to investigate.

As you have decided not to provide the requested details and have stated that you wish to close the complaint, we are unable to proceed further. Therefore, we will now close this complaint due to insufficient cooperation from your side.

Please note that this does not necessarily mean that we consider the casino's actions correct or that the withdrawal issue was resolved. It only means that we do not have enough verified information to investigate the case fairly.

Thank you for your understanding.

Best regards,

Jean

Casino Guru