BOOMERANG BET Casino - Player believes that their withdrawal has been delayed.

Withdrawal delayed after written "100% guarantee" from support.

Timeline with proof:

1. 18.02.2026 11:18 - Support Agent "Mia" guaranteed "100% guarantee" for my 291.88 EUR withdrawal in live chat. Screenshot attached.

2. 18.02.2026 14:57 - Same day, support refused: "Up to 96 hours, cannot prioritize". Contradiction to guarantee. Screenshot attached.

3. 18.02.2026 14:59 - Support left chat without solution. Screenshot attached.

4. Withdrawal still PENDING 3.5 hours after written 100% guarantee. Screenshot of withdrawal status attached.

This is documented deception by Boomerang-Bet support. I demand immediate payout of 291.88 EUR.

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Dear User1997,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Karla,

Thanks for the summary, that's correct.

For the casino's information:

Correct payment details: July 5, 2026 at 11:44 AM, amount 291.00 EUR.

On July 5, 2026 at 3:13 PM, support gave a "100% guarantee".

The 96-hour deadline expires on July 9, 2026 at 11:44 AM.

I have attached the screenshots dated 05.07.2026.

Please forward this to Boomerang-Bet. Thank you!

Hi Karla,

Thank you for the feedback. The 14-day rule does not apply here because:

1. My account has been fully verified since June 30, 2026. Boomerang support confirmed this in writing today.

2. Boomerang guaranteed me a "100% payout" via email.

3. According to Boomerang's terms and conditions, the payout period is 96 hours, not 14 days. The deadline is July 9, 2026, at 11:44 AM.

4. The status is not "approved" but has been stuck on "PROCESSING" since July 5th.

Boomerang is thereby breaking its own terms and conditions and its written promise.

I will attach a screenshot of the live chat confirming the verification and payment agreement as soon as the upload is working again.

Please intervene now. Thank you!

Dear User1997,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear User1997,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla