HomeComplaintsBoomerang.Bet Casino - Player advises against playing due to payout issues.

Boomerang.Bet Casino - Player advises against playing due to payout issues.

Closed
Our verdict

Player stopped responding

Amount: €2,000

Boomerang.Bet Casino
Safety Index 7.3 Above average

Case summary

The player from Germany warned others against playing at the casino, claiming that payouts over €2000 were consistently rejected. The Complaints Team attempted to assist by reaching out for more information regarding the player's situation, including KYC verification and communication with the casino. However, the player did not respond to the inquiries, leading to the conclusion that the complaint could not be further investigated and was ultimately rejected.

Public
Public
1 year ago
deTranslationgb

I ADVISE EVERYONE NOT TO PLAY THERE. AS SOON AS YOU HAVE A PAYOUT HIGHER THAN €2000 YOU WILL BE REJECTED. DO NOT PLAY THERE UNDER ANY CIRCUMSTANCES!!!!

Automatic translation:
Public
Public
1 year ago

Dear 5cbzg9jdjr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika


Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Edited by a Casino Guru admin
Public
Public
1 year ago

Dear 5cbzg9jdjr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.