The player from Mexico faced significant delays in withdrawing his winnings, despite having a verified account and submitting all necessary documents. He had been waiting several days for his requests, which ranged from 400 to 3371 pesos, to be processed without resolution. The Complaints Team acknowledged the player's concerns but stated that without a real-money balance in his account, they could not proceed with the investigation. Consequently, the complaint was closed as the player chose to discontinue the matter.
Boo Casino - Player's withdrawal request is significantly delayed.
Closed
Our verdict
Other
Amount: Mex$3,371
Boo Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
5 months ago
Translation
This casino actually takes a long time when trying to withdraw your winnings. I wouldn't recommend it. Every time I try to talk to them via live chat or email, they say I have to wait for my withdrawal request to arrive. I've been waiting for several days and nothing happens. I've gone from requesting 400 pesos to 600, 1400, and the last winning was 3371, and still they haven't resolved anything.
My account is verified and I have sent all my validated documents.
I would never put any money into this casino again.
Automatic translation:
Public
Public
5 months ago
Dear jahdai365,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
5 months ago
Translation
Thank you very much for your reply. I will gladly wait my 14 days and attach evidence of everything that happened.
Automatic translation:
Sensitive attachment
Sensitive attachment
5 months ago
Translation
I received a response from boocasino, after having met their goal of a "bonus" and having generated "real" profits, I can't bet more than 10% with the money that is supposed to be real? We're talking about it not being a bonus, it's real. I don't know, I've seen too many bad reviews of this casino to the point that I wouldn't waste my time putting money in with them again. Everything is in their favor and not the customer's. Most of the casinos I've played at when they give a bonus and it converts to real money don't do these things.
I do not recommend it at all, it is a waste of time.
One less casino to put my money in for fun 😛
Automatic translation:
Sensitive attachment
Sensitive attachment
5 months ago
Translation
Bonus funds are converted into real money ("real money balance") after completing the specific wagering requirements that are part of the promotion.
Each promotion has promotion-specific wagering requirements, which are described in the promotion-specific terms.
Wagering requirements refer to the number of times the bonus value received must be wagered before the bonus funds become part of your "real money balance."
Once the bonus wagering requirements have been met, bonus funds will be automatically transferred to the "real money balance" up to the maximum payout amount according to the specific terms and conditions of the Promotion, and any additional funds will be removed.
It is not entirely clear to me how they use the terms to their advantage when they converted the profits into real money.
By the way, I went from 600 pesos of REAL money to almost 7 thousand Mexican pesos and I can't withdraw anything 😛
I have no choice but to have fun, until they decide to take all my money.
Edited
Automatic translation:
Public
Public
5 months ago
Could you please send me a link or a screenshot of the bonus you activated and played with?
Also, could you kindly send me a screenshot of your bonus history?
Public
Public
5 months ago
Translation
Sorry, I chose to spend "real money" it is not reliable at all boocasino.
It is better to close the topic.
I had a bad experience with boocasino.
Automatic translation:
Public
Public
5 months ago
I'm sorry to hear that. Since there is no real-money balance in your account anymore, we cannot continue with the investigation.
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
