Boo Casino - Player's winnings are confiscated.

Deposited over a hundred dollars, finally won and made my way up to 600 dollars. I made sure to read the rules as i used a small bonus coupon, and it said no bets over 4 dollars. Simple right? Nope. Told me i did bets over 4 dollars where i didn't. Checked all my bet history to make sure i didn't make a mistake. Nope. Still won't give me my withdrawl. Horrible thieving company

Dear blondiepoo16,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

3. Betting more than €4.00 per spin or 10% of the received bonus amount (the smaller of the two). For a received bonus amount of less than €2.00, the allowed maximum bet is €0.20.

Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Dear blondiepoo16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did reply and sent an email with proof

Could you please provide the exact amount of your deposit? Also, would you be so kind as to send me the game history in a different format like PDF or Excel?

Dear blondiepoo16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.