Boo Casino - Player's account has been blocked.

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Case summary

The player from Finland passed KYC and received the first withdrawal, but the subsequent withdrawal of 4000€ is still pending. Despite attempts to contact support by email, there's been no response and the account has been closed without warning. The case was marked as unresolved because we felt that the casino could have managed the situation better.

Discussion

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Resolution Center Deputy Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Resolution Center Deputy Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Resolution Center Deputy Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Resolution Center Deputy Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Resolution Center Deputy Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Complaint Resolution Center Deputy Team Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Branch Operations Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino representative

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Branch Operations Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino representative

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Branch Operations Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino representative

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Silver

Finland

Private

2 years ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Branch Operations Lead

Private

2 years ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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