The player from Mexico agreed to a verification process initiated by the casino but did not receive the promised reward after several days. He expressed concern over the casino's professionalism and accountability regarding payment issues. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation. The player was informed that the complaint could be reopened at any time.
Boo Casino - Player faces delayed reward after verification.
Closed
Our verdict
Player stopped responding
Amount: Mex$140
Boo Casino
Safety Index:Below averageCase summary
Discussion
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10 months ago
Translation
The casino sent me this email, which I agreed to verify. Several days have passed, and I haven't received the reward. I believe that deceiving users with this type of email is neither professional nor appropriate behavior from this company.
If they truly took seriously the millions of dollars we have lost due to non-paying casinos, it would make a difference. And that's from a level 8 gambling addict.
It's always the same.
Automatic translation:
Public
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10 months ago
Dear SERGIOVILLAVI,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Boo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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10 months ago
Dear SERGIOVILLAVI,
What did the casino respond to you when you contacted them through e-mail support?
If you did not, please contact them as soon as possible and let us know the outcome.
Regards,
Nick
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10 months ago
Dear SERGIOVILLAVI,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Dear SERGIOVILLAVI,
Please answer to my previous question.
Regards,
Nick
