Bombastic Casino - Player’s withdrawal has been rejected.

I played with the welcome bonus, completed KYC verification and tried to make a withdrawal, but it was rejected and I received the following message and my withdrawal was refused.

I have not done anything that violates these terms and conditions, yet I am being treated unfairly.

5. Registration

You may only register one account with the Service. If we find that you have registered multiple accounts with us, the accounts are subject to immediate termination. This includes the use of representatives, relatives, associates, affiliates, related parties, and/or third parties operating on your behalf.

6. Your Account

6.3 We may close or suspend your Account if you have not complied with these Terms and Conditions or if we reasonably believe that you have not complied with them, or to ensure the integrity or fairness of the Service or if we have other reasonable reasons to do so. We may not always be able to notify you in advance. If we close or suspend your Account because you have not complied with these Terms and Conditions, we may cancel and/or void your bets and withhold any funds in your Account (including any deposits).

Dear miyan, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Is it possible that your family or someone using the same IP address has created an account at this casino?

No. I live alone so I don't have any family.

Please let me know if you have passed the KYC verification.

I received this email while I was in the middle of the verification process, so I don't think I passed the verification.

Have you accumulated winnings with or without an active bonus?

What does it mean to accumulate winnings?

I don't understand what this is saying

Did you play with a bonus?

What types of games did you play at this casino?

Also, please forward me all the communication between you and the casino customer support regarding the closure of your account at [email protected] or post screenshots here.

Dear miyan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.