Bombastic Casino - Player's account has been closed unexpectedly.

Hello. I have made 100 usdt deposit with bonus. I have successfully wagered it. I made withdrawal request of 1553 usdt. They have requested verification. I have successfuly passed it. After one day they blocked my account. I asked the reason. They said that address in POA (proof of address) and in my account does not match. But of course it is not true. Please help me to get my money.

Hello sagunlullys6,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bombastic Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Since when is your account blocked?
• Can you please advise what registration details did you use and how may them differ from the ones on your documents?

Looking forward to your answer.

Regards,

Nick

Hello again. It was verified on 17 February. The next day it was blocked. I filled such lines as:

Name

Surname

Date of birth

Address

First of all i filled all the lines in English, but my documents was in Russian. However it has never been the problem in the other casinos. And why would i write incorrect data or upload document with data that does not match.

I think we should invite casino to this discussion.

Hello sagunlullys6,

It is a common practice that until the casino reviews the verification documents, the player account gets blocked.

I would advise to wait out the recommended 14 day period for the casino to finish the process.

In case they would not respond to you or your account would remain closed, we will try to intervene.

Let us know in case of any update.

Regards,

Nick

No

they have blocked my account and said that my funds was confiscated.

Can we please invite casino representative.

Hello sagunlullys6,

Please forward the communication between you and the casino to nikolas.b@casino.guru for further review before we would try to contact them.

Awaiting your response.

Regards,

Nick

Hello. I have forwarded you the emails

Hello sagunlullys6,

Based on the e-mails provided, it seems like that the casino has detected multiple accounts or using of a VPN.

Can you please advise if you ever did use VPN to access the casino or play in games in it?

Regards,

Nick

Hello, Nick

No i have not used vpn and i have no other accounts

Thank you sagunlullys6 for all the information provided. To further gather additional evidence from the casino, I will be now forwarding your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you sagunlullys6 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bombastic Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sagunlullys6, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

sagunlullys6, I was presented with an extensive report from the casino representative indicating the existence of multiple accounts associated with you. It is a well-established industry standard that an individual is permitted to operate only a single account under their name. Using multiple accounts is a clear violation of this policy, and I strongly advise against such behaviour as it can lead to similar situations in the future. Given these circumstances, we find the actions taken by the casino to be justified.

As a result, we regret to inform you that we must reject your complaint. We appreciate your understanding in this matter.

Kind regards,

Peter