The player from Luxembourg had a pending withdrawal request that had not been processed for over a month despite being fully verified. He expressed concern about the casino's processes. The complaint remained unresolved as the player failed to respond to the Complaints Team's inquiries and reminders. Consequently, the investigation was closed due to lack of communication. The player could reopen the complaint if he chose to resume contact.
Bof Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €2,080
Bof Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
1 month ago
Possibly a casino going bust/zombie.
Not processed withdrawal for a month (28/02/2026). Fully verified, had one withdrawal and then everything stopped. Support never really around and when they are they claim 'review' taking place.
I think other players need to be aware as BOF are sending me out loads of offers every few days but not processing withdrawals.
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Dear mattysword,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When have you completed verification and received your previous payout?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share a screenshot of your pending payout? Post it here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Dear mattysword,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
