The player from the United Kingdom had deposited £50.00 GBP to Bof Casino, but the amount had not been credited to his account despite the bank confirming the transaction. The casino refused to either credit his account or return the funds to his debit card. The Complaints Team requested information and documentation from the player to investigate the issue but received no response. Due to the lack of cooperation from the player, the complaint was closed without resolution. The player was informed that the complaint could be reopened if he chose to provide further communication.
Bof Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: £50
Bof Casino
Safety Index:Below averageCase summary
Discussion
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5 months ago
Bof Casino - i made a £50.00GBP deposit but the money hasn't been credited to my BOF Casino account. My bank confirms the money has been collected.
The debit transaction shows £50GBP was converted into US Dollars via GLD*MONITORMNDS NAIROBI KENYA. At the moment Bof Casino are refusing to credit my Casino account is return the funds to my debit card.
Can you help?
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5 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bof Casino. Please allow me to ask you a few questions so I can better understand the situation.
- Have you contacted your bank regarding the issue and informed them that the transaction didn't reach the merchant?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication with the casino regarding the issue to tomas@casino.guru?
I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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4 months ago
Dear Dingdong66,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
