BoaBet Casino - Player's withdrawal is delayed due to verification issues.

I won 26300 NOK on several different sport bets.

I startet the verifying process at once. My doucments got declined several times, even though they obviously are good enough.

ID(Passport) and adress(Utility bill) has been approved. But they keep rejecting Payment method.

I have explained that I not have the physical card right noe, but that I can sende anything else.

I have sent transactions from the bank. Also showing my name. Sent screenshot from my online bank. I asked what they needed in chat, sent excactly that, and kept getting rejected.

I was in touch with chat again today. They said they needed a document showing my Iban, name and transfer to the casino. I have sent that before and got rejected. The guy on chat said it was good enough, and promised to send it over to the verification team for me.

I can see no sign that he sent it in my account. And as said, they rejected that document before. Every time I have tried it takes up to 72 hours for them to reject it.

I have not played with bonus or freespins. There is no other account in my household/WIFI.

My feeling is they are stalling it. The process started on 8.03.2026. I have done as they asked and tried to be patience.

I can provide all kind of documents if you need.

Please help me. Best regards

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Dear Bambasol, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.