Blockbet Casino - Player’s account has been closed and funds confiscated.

Account closed, funds confiscated after KYC

Hello,

I am submitting a complaint regarding BlockBet.

I deposited $150. My account balance later reached $307.

I mainly played slots and did not use any bonuses or promotional offers.

I fully completed their KYC process as requested. My passport was successfully verified.

For Proof of Address, I provided multiple documents:

– Bank statement (official PDF)

– Government-issued document

– Utility bill issued within the last month

In total, I submitted three different address verification documents and fully cooperated with their requests.

Despite this, my account was suddenly closed.

BlockBet stated that this was due to "Fraud" under their Terms and Conditions, but they did not provide any explanation, details, or evidence of what rule I allegedly violated.

All funds on my account were confiscated, including my original deposit of $150 and the remaining balance.

I was not using VPN, had only one account, and complied with all verification requirements.

I am requesting at least the return of my original deposit.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blockbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas