Blitz-bet Casino - Player’s withdrawal has been delayed due to extra verification request.

I entered Blitz Casino after seeing the review here on Casino-Guru as "fabulous".

I deposited USDC, but the sports page never worked; only the casino page was operational. I sent a report to chat and email support to get this resolved, but they never fixed anything and didn't even respond to my initial verification, which was pending for over 15 days.

Tired of waiting, I started playing my deposit balance in the casino area and managed to win $400. I requested a withdrawal to the same USD account I used to send the money, and now they're asking for a second verification.

We inform you that for a fast and effective payment we need the following documents and information:

- Your selfie with your ID Card in hand in the background of your profile on the blitz-bet.com website.

- A video recording from your device showing the verification section in your cryptocurrency wallet account with your full name visible, then navigate to the transaction history to display the withdrawal details, including the cryptocurrency address that was created for depositing funds into the casino, as well as the cryptocurrency address that was created for withdrawing funds from the casino.

We assure you that all your personal and payment data is regulated by our reliable data protection system.

Please send us all of the above documents to kyc@blitz-bet.com and include your user name in the subject line.

I am willing to send any personal documents, selfies, proof of address, etc.

Regarding the video of my crypto wallet, I already informed the casino's support that I do not intend to send a video "browsing" and showing all my balances and transactions that are unrelated to them and have no business being theirs. As a user, one uses crypto precisely for privacy reasons, which they are violating by requesting this.

I am willing to send the documents relating to them, my personal data from my crypto wallet, and a screenshot of the only deposit I made with them so that they can compare the TXID or any other data they want; it is on the transaction receipt.

They haven't responded yet because their support is a disaster; they never reply and are also deceptive by asking for extra verifications when the account is already verified.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear metilli01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Blitz Casino.

To better understand your issue and assist you effectively, could you please provide more details regarding the following questions:

• Which documents have you already provided, and when exactly did you send the last one?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?
• Please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean