Blitz-bet Casino - Player’s withdrawal has been delayed due to extra verification request.

I entered Blitz Casino after seeing the review here on Casino-Guru as "fabulous".

I deposited USDC, but the sports page never worked; only the casino page was operational. I sent a report to chat and email support to get this resolved, but they never fixed anything and didn't even respond to my initial verification, which was pending for over 15 days.

Tired of waiting, I started playing my deposit balance in the casino area and managed to win $400. I requested a withdrawal to the same USD account I used to send the money, and now they're asking for a second verification.

We inform you that for a fast and effective payment we need the following documents and information:

- Your selfie with your ID Card in hand in the background of your profile on the blitz-bet.com website.

- A video recording from your device showing the verification section in your cryptocurrency wallet account with your full name visible, then navigate to the transaction history to display the withdrawal details, including the cryptocurrency address that was created for depositing funds into the casino, as well as the cryptocurrency address that was created for withdrawing funds from the casino.

We assure you that all your personal and payment data is regulated by our reliable data protection system.

Please send us all of the above documents to kyc@blitz-bet.com and include your user name in the subject line.

I am willing to send any personal documents, selfies, proof of address, etc.

Regarding the video of my crypto wallet, I already informed the casino's support that I do not intend to send a video "browsing" and showing all my balances and transactions that are unrelated to them and have no business being theirs. As a user, one uses crypto precisely for privacy reasons, which they are violating by requesting this.

I am willing to send the documents relating to them, my personal data from my crypto wallet, and a screenshot of the only deposit I made with them so that they can compare the TXID or any other data they want; it is on the transaction receipt.

They haven't responded yet because their support is a disaster; they never reply and are also deceptive by asking for extra verifications when the account is already verified.

Important notice:

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Stay safe.

Dear metilli01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Blitz Casino.

To better understand your issue and assist you effectively, could you please provide more details regarding the following questions:

• Which documents have you already provided, and when exactly did you send the last one?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?
• Please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Good morning, thank you for your response: On June 19th, I completed the verification process using SumSub or a similar verification system, which to this day appears as pending (photo). However, when I contacted chat support, they said it was verified. They also never resolved other technical issues I reported. But the day after I requested a withdrawal, they sent me the attached email requesting a second verification with a selfie and a video of me "browsing" my crypto wallet.

While performing a security test within Binance Wallet, I navigated while recording what they asked me to, and it's impossible to avoid passing through areas with sensitive information such as balances and other operations that have nothing to do with Blitz-Bet nor are they their concern. A casino that offers cryptocurrencies as a means of payment needs to understand the concept of their use and the value of privacy, which is what I'm demanding and exposing their stance towards customers who use crypto at this casino.

I offered to send as many selfies as they wanted, a screenshot of my personal data registered on Binance, and a screenshot of the only transaction I made (deposit from my USDC ERC20 address, which is exactly the same account I requested the withdrawal from, an important detail).

Let me know if you need anything else. Thank you so much!

Thank you for your answer.

Could you please confirm whether this video request was presented as a mandatory condition to proceed with your withdrawal, or whether any alternative verification options were offered?

Please confirm whether the requested video must show balances and unrelated transactions, or whether masking or limiting sensitive information was allowed.

You mentioned that you already informed the casino's support that you do not intend to send a video verification. Please forward the relevant correspondence to jean.s@casino.guru.

Could you please give an update on how much is your remaining balance?

Dear metilli01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru