Blitz-bet Casino - Pelaajan kotiutus on viivästynyt ylimääräisen vahvistuspyynnön vuoksi.

I entered Blitz Casino after seeing the review here on Casino-Guru as "fabulous".

I deposited USDC, but the sports page never worked; only the casino page was operational. I sent a report to chat and email support to get this resolved, but they never fixed anything and didn't even respond to my initial verification, which was pending for over 15 days.

Tired of waiting, I started playing my deposit balance in the casino area and managed to win $400. I requested a withdrawal to the same USD account I used to send the money, and now they're asking for a second verification.

We inform you that for a fast and effective payment we need the following documents and information:

- Your selfie with your ID Card in hand in the background of your profile on the blitz-bet.com website.

- A video recording from your device showing the verification section in your cryptocurrency wallet account with your full name visible, then navigate to the transaction history to display the withdrawal details, including the cryptocurrency address that was created for depositing funds into the casino, as well as the cryptocurrency address that was created for withdrawing funds from the casino.

We assure you that all your personal and payment data is regulated by our reliable data protection system.

Please send us all of the above documents to kyc@blitz-bet.com and include your user name in the subject line.

I am willing to send any personal documents, selfies, proof of address, etc.

Regarding the video of my crypto wallet, I already informed the casino's support that I do not intend to send a video "browsing" and showing all my balances and transactions that are unrelated to them and have no business being theirs. As a user, one uses crypto precisely for privacy reasons, which they are violating by requesting this.

I am willing to send the documents relating to them, my personal data from my crypto wallet, and a screenshot of the only deposit I made with them so that they can compare the TXID or any other data they want; it is on the transaction receipt.

They haven't responded yet because their support is a disaster; they never reply and are also deceptive by asking for extra verifications when the account is already verified.

Ingrese a blitz casino luego de ver la reseña aqui en casino-guru como "fabulosa"

Deposite usdc pero jamas anduvo la pagina de deportes, solo andaba casino. Envie reporte al chat y al soporte de mail para que solucionaran esto jamas arreglaron nada y tampoco respondieron porque mi primera verificacion estuvo pendiente mas de 15 dias.

Cansado de esperar me puse a jugar el saldo de mi deposito en el area casino y logre conseguir 400usd pido retiro a la misma cuenta uscd con la que envie y ahora piden una segunda verificacion:

We inform you that for a fast and effective payment we need the following documents and information:

- Your selfie with your ID Card in hand in the background of your profile on the blitz-bet.com website.

- A video recording from your device showing the verification section in your cryptocurrency wallet account with your full name visible, then navigate to the transaction history to display the withdrawal details, including the cryptocurrency address that was created for depositing funds into the casino, as well as the cryptocurrency address that was created for withdrawing funds from the casino.

We assure you that all your personal and payment data is regulated by our reliable data protection system.

Please send us all of the above documents to kyc@blitz-bet.com and include your user name in the subject line.

Estoy dispuesto a enviar cualquier documento personal, selfie, prueba de domicilio, etc.

En cuanto a el video de mi billetera crypto ya le avise al soporte del casino que no pienso enviar un video "navegando" y mostrando todos mis balances y movimientos ajenos a ellos que no tiene porque importarles, uno como usuario usa crypto justamente por un tema de privacidad lo cual ellos pidiendo esto estan violando.

Estoy dispuesto a enviar los documentos referente a ellos datos personales de mi billetera crypto y la captura del unico deposito que realice con ellos para que comparen txid o el dato que quieran esta en el comprobante de operacion.

No han respondido aun porque su soporte es un desastre, nunca responden ademas de engañoso pidiendo verificaciones extras teniendo cuanta ya verificada.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear metilli01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Blitz Casino.

To better understand your issue and assist you effectively, could you please provide more details regarding the following questions:

• Which documents have you already provided, and when exactly did you send the last one?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?
• Please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Good morning, thank you for your response: On June 19th, I completed the verification process using SumSub or a similar verification system, which to this day appears as pending (photo). However, when I contacted chat support, they said it was verified. They also never resolved other technical issues I reported. But the day after I requested a withdrawal, they sent me the attached email requesting a second verification with a selfie and a video of me "browsing" my crypto wallet.

While performing a security test within Binance Wallet, I navigated while recording what they asked me to, and it's impossible to avoid passing through areas with sensitive information such as balances and other operations that have nothing to do with Blitz-Bet nor are they their concern. A casino that offers cryptocurrencies as a means of payment needs to understand the concept of their use and the value of privacy, which is what I'm demanding and exposing their stance towards customers who use crypto at this casino.

I offered to send as many selfies as they wanted, a screenshot of my personal data registered on Binance, and a screenshot of the only transaction I made (deposit from my USDC ERC20 address, which is exactly the same account I requested the withdrawal from, an important detail).

Let me know if you need anything else. Thank you so much!

Buenos dias, gracias por responder: El dia 19 de junio realice la verificacion mediante sumsub o un sistema similar de verificacion la cual hasta el dia de hoy aparece como pendiente (foto) pero consultando con el soporte de chat dijeron que esta verificada, de igual forma nunca solucionaron otros problemas tecnicos que reclame. Pero al otro dia de pedir retiro me enviaron el mail que adjunto solicitando una segunda verificacion con selfie y video "navegando" dentro de mi billetera crypto.

Realizando un prueba de seguridad dentro de binance wallet probe navegar grabando lo que me pidieron y es imposible no pasar por sectores con informacion sensible como balances y otras operaciones que nada tienen que ver con blitz-bet ni es de su incumbencia, un casino que ofrece cryptos como medio de pago tiene que entender el concepto de su uso y el valor de la privacidad, que eso es lo que estoy reclamando y exponiendo su postura frente a clientes que usen crypto en este casino.

Ofreci enviar la cantidad de selfies que deseen, captura de mis datos personales registrados en binance y captura de la unica transaccion que realice (deposito desde mi direccion usdc ERC20, que es exactamente la misma cuenta en la que solicite el retiro, detalle importante)

Cualquier otra cosa que necesites, me avisa. muchas gracias!!

Thank you for your answer.

Could you please confirm whether this video request was presented as a mandatory condition to proceed with your withdrawal, or whether any alternative verification options were offered?

Please confirm whether the requested video must show balances and unrelated transactions, or whether masking or limiting sensitive information was allowed.

You mentioned that you already informed the casino's support that you do not intend to send a video verification. Please forward the relevant correspondence to jean.s@casino.guru.

Could you please give an update on how much is your remaining balance?

Dear metilli01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru