Blind Luck Casino - Player's withdrawal is delayed.

Have been a member of this casino a while, deposited a fair amount over time, I’ve won a total of £11,000. The maximum withdrawal at any one time is £1000. First withdrawal request paid after 7 days , they got to the 3 day pending and then asked for a selfie verification. This was done and the £1000 hit my bank. 2nd £1000 took 9 days from pending to completed in the bank. My 3rd withdrawal has now been pending for 15 days. All I’m getting is " under review " have patience " communication with the bank takes time.

There is nothing on my account that should require 2 successful payments and then suddenly further review. I’ve deposited through Apple Pay id say £1500 over time to their site and more across their gaming network.

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Dear gm1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Could you please confirm that you have passed the full KYC verification and which documents you have already submitted?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi,

This payment has now been paid. It was requested on 1/3/26 and paid 17/3/26 so a total of 16 days to pay. I have some withdrawals left to do and I’m wondering if this can stay opened until they have been paid or this particular one needs closed and re open another one if I face further issues.

All KYC was done including a selfie verification. Absolutely no bonus used for winnings. No large bets ( 60p-£1) per spin. Amount has accumulated over time to that amount. No max bets or reason for massive extended reviews. I’ve changed my withdrawal method now to Crypto to see if this is quicker.

Just an update on this. They have no confiscated winnings and sent me this email. I have committed absolutely nothing of the sort . Had 3 withdrawals paid, verified, no abuse at all.

We would like to inform you that your withdrawal has been cancelled and the amount of £6,600.25 has been removed from your balance due to the breach of the following Terms & Conditions:

5.9.5 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")

ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active

iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group

iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

This is not true by any means . I have asked for an explanation.

Just an update , I have asked the exact breach i committed and I got told their decision is final. After investigating into the licence , the payment processors and the contraction of the terms I apparently breached I can now see firstly the site is actually prohibited from accepting players from the UK, they have used bypass coding on my bank ( them and their sister sites ) to be able to take the money. I have things like digitec , Skilz and other random stuff and it’s says I’ve been shopping not gambling. I asked them and the support stupidly told me their payment processors choose what it goes as , baring in mind they have a relationship with a major Swiss Bank ( One Finance AG) Given they sent me a deadlock email, they have no footer to be clicked to open a complaint they are in breach of their license for that alone , never mind the " Bad Faith" under their terms of licence to remove a legitimate selfie verified player who used no bonus at all winnings " I’m not sure how far mediation will go with these so I’ve prepared a case to open with my banks fraud department ( not submitted as the amount of transactions on my account is a lot ) I have also managed to find payment processors information, licence numbers and the licence compliance information. Given I am just a legitimate player who has caused no breach at all if they don’t reinstate and pay my balance I will be submitting a 120 day charge back followed by a 540 day one across the whole of their networks under Transaction Laundering & Shadow Banking because this was only realised when I’ve looked into it all from them confiscating my £6625 . They have left 1p in my account , they put on a cash back bonus ( didn’t accept ) and left my account fully open if I wanted to deposit and play. Under their terms that I’ve breached my account should of been closed immediately.

Dear gm1984,

Thank you for your reply and for providing the previous details. I am glad to hear that some of your withdrawals have been successfully processed.

I have reviewed the General Terms and Conditions and found the following:

2.5.4 Due to regulatory legislation and licensing, players from the following jurisdictions are prohibited from creating accounts with the Company: Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Democratic People's Republic of Korea, Iran, and Myanmar. The Company reserves all rights to suspend an account opened from these countries, as well as any deposits and bets placed.

Regarding a potential breach of the Terms and Conditions, could you please clarify the following:

• Did you use a VPN to access the site and play games?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you also provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post screenshots directly in this thread.

Thank you again for your cooperation.

Hi, no I didn’t use and VPN I don’t even know what that means. I used a single device ( iPhone ) over 6 weeks. The money says " taken from system" they left 1p in the account and it remained open for 4 days and now they have closed it. I did absolutely nothing for them to justify this. I asked exactly what I breached as I had undergone an apparent 16 security review and passed it and all I got back was " we know you are disappointed with our decision but it’s final" not sure if this will be relevant to you moving forward but I’ve managed to look into the operation of the casino.. they use a 3rd party payment processor ( Transferop Gateway LTD) to take bank transfers , this is a London based company I do have the account number and sort code for this. They send the money from ONE FINANCE AG ( a Swiss payment processor ) any card transactions are filtered through as Digitec , NPLAM, SKILLZ etc.. which is obviously to bypass UK gaming laws. Until investigation of this I was unaware of the merchant deception they use. The support staff stupidly told me their payment processor chooses to put it as shopping or digital tech purchase. I have all compliance details for their accounts which money is filtered so to me this is not about a confiscation of legitimate funds now it’s about a fraudulent ring who are able to take money in the first place.

The withdrawal was processed a day before they confiscated the funds.

Also they knew and accepted I was from the UK, I sent my British passport as identification. It was only after viewing their licence that I seen how prohibited it is , and obviously they bypass this using shadow merchants. I have asked my bank to look into the transactions from my account ( 43 in total in 120 days ) across the whole network they use . I have contacted their licence company, the London processor they use and also the Swiss one. I have been to action fraud and if all else fails will be going to the financial ombudsman for it.

Dear gm1984

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Just to update you on my part of this , I have contacted Clear Junction , they are the pipeline to Transferop Gateway who are the pipeline for the casino , they have got back to me very quickly identifying the transactions have gone through their system , they have instructed Transferop to contact the end merchant ( Blindluck99) and are demanding a resolution. Because they are UK based they have a duty under AML to look into this. I’m not sure if this case will be able to be mediated by yourselves given my findings. Merchant shadowing and transaction laundering. I can keep you updated with what happens. I did nothing to justify any confiscation so someone is liable for it, whether it’s the companies / banks who allowed the harm to come from the masked transactions or the casino themselves for theft. It is no longer an argument with the casino but a legal breach of AML. The casino have no blocked my account but I managed to gather all information previously.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Blind Luck Casino representative to join this conversation.

Dear Blind Luck Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi, they won’t reply because they act in bad faith unfortunately. I have contacted every regulator possible in regards to what has happened. I feel given they are prohibited from the UK ( as per their licence ) and they complete a full process of shadow merchants or pipe lines to bypass this it’s actually illegal and may be an idea if they become blacklisted to keep players of the UK as safe as possible. I have a statement from my bank to say the merchant is illegal and unauthorised. I have an open case with the FOS. If you’d like any information about shadow names, the account details the money is paid into , the financial regulators of each or the pipelines they use please email me and I’ll happily forward this to you incase you wish to ever advise other players. I appreciate your time with this.

Also just to add I have accepted that I will not see my winnings because of the way these operate , it’s awful. So I feel the only good to come out of this is making sure that I warn as many people as I can about this casino , its sister sites and any site that has the same license which are illegal to do business in the UK. This is the issue with them because they are able to make rules as they go along , act in bad faith and most of the time people just have to allow it. I can now accept that this has happened to me but not that there is a possibility that it will continue to happen to innocent players. Thank you again for your time

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova