Blind Luck Casino - Player's withdrawal is delayed.

Have been a member of this casino a while, deposited a fair amount over time, I’ve won a total of £11,000. The maximum withdrawal at any one time is £1000. First withdrawal request paid after 7 days , they got to the 3 day pending and then asked for a selfie verification. This was done and the £1000 hit my bank. 2nd £1000 took 9 days from pending to completed in the bank. My 3rd withdrawal has now been pending for 15 days. All I’m getting is " under review " have patience " communication with the bank takes time.

There is nothing on my account that should require 2 successful payments and then suddenly further review. I’ve deposited through Apple Pay id say £1500 over time to their site and more across their gaming network.

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Dear gm1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Could you please confirm that you have passed the full KYC verification and which documents you have already submitted?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi,

This payment has now been paid. It was requested on 1/3/26 and paid 17/3/26 so a total of 16 days to pay. I have some withdrawals left to do and I’m wondering if this can stay opened until they have been paid or this particular one needs closed and re open another one if I face further issues.

All KYC was done including a selfie verification. Absolutely no bonus used for winnings. No large bets ( 60p-£1) per spin. Amount has accumulated over time to that amount. No max bets or reason for massive extended reviews. I’ve changed my withdrawal method now to Crypto to see if this is quicker.

Just an update on this. They have no confiscated winnings and sent me this email. I have committed absolutely nothing of the sort . Had 3 withdrawals paid, verified, no abuse at all.

We would like to inform you that your withdrawal has been cancelled and the amount of £6,600.25 has been removed from your balance due to the breach of the following Terms & Conditions:

5.9.5 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")

ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active

iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group

iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

This is not true by any means . I have asked for an explanation.

Just an update , I have asked the exact breach i committed and I got told their decision is final. After investigating into the licence , the payment processors and the contraction of the terms I apparently breached I can now see firstly the site is actually prohibited from accepting players from the UK, they have used bypass coding on my bank ( them and their sister sites ) to be able to take the money. I have things like digitec , Skilz and other random stuff and it’s says I’ve been shopping not gambling. I asked them and the support stupidly told me their payment processors choose what it goes as , baring in mind they have a relationship with a major Swiss Bank ( One Finance AG) Given they sent me a deadlock email, they have no footer to be clicked to open a complaint they are in breach of their license for that alone , never mind the " Bad Faith" under their terms of licence to remove a legitimate selfie verified player who used no bonus at all winnings " I’m not sure how far mediation will go with these so I’ve prepared a case to open with my banks fraud department ( not submitted as the amount of transactions on my account is a lot ) I have also managed to find payment processors information, licence numbers and the licence compliance information. Given I am just a legitimate player who has caused no breach at all if they don’t reinstate and pay my balance I will be submitting a 120 day charge back followed by a 540 day one across the whole of their networks under Transaction Laundering & Shadow Banking because this was only realised when I’ve looked into it all from them confiscating my £6625 . They have left 1p in my account , they put on a cash back bonus ( didn’t accept ) and left my account fully open if I wanted to deposit and play. Under their terms that I’ve breached my account should of been closed immediately.

Dear gm1984,

Thank you for your reply and for providing the previous details. I am glad to hear that some of your withdrawals have been successfully processed.

I have reviewed the General Terms and Conditions and found the following:

2.5.4 Due to regulatory legislation and licensing, players from the following jurisdictions are prohibited from creating accounts with the Company: Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Democratic People's Republic of Korea, Iran, and Myanmar. The Company reserves all rights to suspend an account opened from these countries, as well as any deposits and bets placed.

Regarding a potential breach of the Terms and Conditions, could you please clarify the following:

• Did you use a VPN to access the site and play games?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you also provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post screenshots directly in this thread.

Thank you again for your cooperation.