The player from Latvia requested a withdrawal of €150 via cryptocurrency after depositing around €500-€600 at the casino. Despite assurances from customer support that funds would arrive within 24 hours, the player has yet to receive their money and feels the casino is operating in a shady manner.
BlazeBet Casino - Player’s withdrawal is delayed.
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BlazeBet Casino
Safety Index:Above averageCase summary
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2 days ago
Good afternoon. I played at this casino and deposited a total of around €500–600 over time. I decided to withdraw €150 via cryptocurrency. I submitted the withdrawal request, waited an hour, but the money didn’t arrive. I contacted customer support, and they told me the funds would be credited within 24 hours.
I spent the whole day messaging them to ask for updates. At first, they said they had sent a request to a special department, but somehow no one there was responding. Because of this, I consider this casino very shady. I honestly don’t even know if I’ll get my money back, so I strongly do not recommend it.
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18 hours ago
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18 hours ago
Dear vissbuskartiba,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please specify how many days ago was your withdrawal requested?
- Was your account, including the payment method, successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
