Blaze Spins Casino - Player's withdrawals are delayed and marked as canceled.

Hello

Unfortunately I wanted give chance this casino after situation with withdraw last time but again my 10 withdraws was cancelled and again the same scammed reasons, problem.with payment. Always the same , again I cant withdraw my money! Really this is SCAM ! IS NOT NORMAL. I want withdraw my 620 pounds and i cant becouse this scam.casino have always problem. Also they scammers charge 31 pounds from withdraw 620 pounds so crazy horrible fee scam fee.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation.

Could you please specify whether you have tried choosing a different payment method to process your withdrawal?

Have you made any successful withdrawals from this casino before?

Have you completed the full KYC verification process?

Have you contacted the casino’s customer support to ask about any alternative withdrawal options?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I tried withdraw on few cards but non stop canceled , this casino is scammers and want me lost my winnings!

Yes i had successfully withdraw before after complaint on your site but also was big problem and cancelled my withdraw non stop.

Yes my account is fully verified.

Yes I contacted with casino but blaze is scammers , minimum withdraw in crypto is 50 dollars so one time I wanted check this but this casino robbed me 20 % procent, is scam from card and when I want withdraw 620 they charge me also 32 pounds, so big fee and scam .

Please note that in some casinos, withdrawals may include conversion or processing fees, and the casino itself is not always responsible for these costs. You may try choosing a different payment method to see if the fees are lower or not applied at all.

Could you please forward me all communication between you and the casino’s customer support regarding the errors with processing your payments to veronika.f@casino.guru? Thank you for your cooperation.

Hello

Screenshots how blaze spins is scammers and robbed people sent on your email, everything payment error, they dobt want send money withdraws , blaze spins is a scammers , what you lost your all money

Also now Blaze spins robbed me from my cashback, not pay me my cashback from 900 pounds lost, After my raport dont want pay , blaze spins scammed me and people , this company must be close

Dear piotrkitaedinburgh

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear piotrkitaedinburgh,

I am so sorry to hear about your problem with the Blaze Spins Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Blaze Spins Casino representative to join this conversation and participate in resolving this complaint.

Dear Blaze Spins Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Thank you Igor

Hi Guru team and Piotr,

Before addressing the details, we would like to kindly remind the Casino Guru team to review the player’s previous complaints and discussion posts related to our casino. This appears to be a recurring issue, and the current situation seems to mirror the earlier case.

Piotr has been an active player with us for several months. The only difficulties encountered with his withdrawals are connected to the use of his credit cards. Each failed withdrawal attempt generated different notifications from our payment service providers (PSPs), consistently advising us that the cards in question are not eligible to receive payments — most often due to bank restrictions or security flags on the player’s side.

In one particular case, the returned error message even indicated potential fraud or stolen card activity, which automatically prevents the payment from being processed further.

We have already advised the player on multiple occasions to use cryptocurrency as an alternative method for both deposits and withdrawals, as this would completely eliminate these card-related issues.

At the end of the day, if Piotr genuinely believed our casino was unwilling to pay players, it wouldn’t make sense for him to continue playing with us for such a long time. We believe this shows he is well aware that Blaze Spins operates as a fully legitimate and licensed casino.

We also want to emphasize that we are fully transparent and more than happy to provide all necessary supporting evidence to the Casino Guru team - including chat transcripts, e-mail communication, and detailed transaction logs - to confirm our position.

However, we must also point out that the language and tone the player repeatedly uses in public posts and in the direct communication with our team (accusations, insults, and offensive remarks) are unfair and unnecessary, especially considering that he continues to play at our casino regularly.

Unfortunately, there is nothing further we can change from our side - the issue lies entirely with his bank and flagged cards. The only effective solution remains to use a different, verified payment method such as crypto.

Thank you for your understanding.

Blaze Spins Team

Blaze casino is SCAM , They lie about everything, please attention to the dates I sent you in the screenshots, they are even a few months old, there was always a problem with withdrawals, they never wanted to pay out money, they wanted me to play and lose, so I don't want to, you know how it.Casino Guru you know how casinos work they are scammers they don't want to pay out money they want you to play he loses all his money when he wants to make a withdrawal.

Blaze spins

These scammers don't pay out money on purpose, they want you to go back to the casino and lose everything, that's what a scam casino is.

There was a problem with withdrawals from the very beginning, I could never withdraw money, I will never use their website again, I will never play with them again.

You can check dates casino guru , always I cant withdraw money , always was problem from when I opened account.

Also please aware blaze spins These scammers also robbed me of cashback, they didn't refund my bank balance for all my recent payments.

They robbed me non stop .

I never use again this scammers .

Chat with this scammers is very rude, closed chats non stop and send you copy paste , casino guru you know how scammers used chat like this when robbed people.

Dear piotrkitaedinburgh,

You mentioned that you managed to withdraw from Blaze Spins Casino a few times before.

Could you please post here or send to my email the screenshots of those successful withdrawals?

Thank you.

blaze spins scammers most sent me **** withdraws but when I wanted withdraw 600 or 900 or a lot time around 1000 they sont wanted send me and later I lost all, balze spins is a scammers and what from you cancel withdraw and lost

Hi Igor

Please help blaze spins robbed me half hour ego.

I did 3 deposits 65,75 and 100.

Blaze spins live roulette portomaso not pay me my winnings and taked my money two times .

I put 79 pounds for bet and for number 8 I put 8 pounds,I win 288and roulette not pay me my winning and robbed me my money, nothing give me, I sent you screenshot when I win.

Also I bet, bet before and I put 13 pounds for column 3 and was number 15 and also not pay me winning, this amount bet was 118.2 .

Blaze spins robbed me 337

Look my screenshot when I put 8 pounds for number 8 and i win , i put together 79 pounds robbed me my winnings and my money also .

Dear piotrkitaedinburgh,

Please remain respectful and avoid insulting or accusing any party involved.

Such behavior will not help anyone, and your complaint might end up being rejected.

Have you tried contacting your bank or payment provider to see if they can assist you with this issue?

If the problem lies on the payment provider’s side, they might be able to provide valuable information.

Additionally, regarding the three deposits you mentioned in your last message — do you mean actual deposits or bets?

Hello Igor.

About first question, yes I contacted with my bank two times, and two times my bank tell me , I dont have any restrictions on my account and my card.

About secound question.

Igor yesterday evening I did 3 deposit for £65, £75,£100, together £240 for play in blaze spins casino and check if i win send me money or again dont want send me.

But blaze spins robbed me , two times not pay me my winning, secound time I was ready and I did screenshot when I bet 79 pound on roulette and I put 8 pounds on number 8 and number 8 win but blaze spins not pay me my winning and also take my bet 79 pounds.

One spin before I bet 118.2 pounds and i also win , but also not pay me my winning and my money disappeared.

This is horrible. My money was robbed.

I used blaze casino and i win in roulette two times and two times my all money disappeared, is the same like you go to real casino in your city, you play in roulette with cropier, you win but Croupier not pay you your winnings and taked all bets from table.

Like on screenshot I win 288 pounds, i had 8 pounds on number 8.

My winning balance was not added and also my bet 79 pounds was robbed. This is not first time.

Dear piotrkitaedinburgh,

Do I understand correctly that you placed several bets on roulette, won, but the winnings were not credited to your account?

Yes winnings ware not credited to my account and also my bet was robbed two times, one time 118.2 pounds and secou d time 79 pounds.

Blaze spins after winnings my bet not credited my balance but also taked my bet. Secound bet I was ready and I did screenshot when I win 288 pounds , number 8 pounds and todal bet 79, all my money disappeared like one spin before for 118.2 pounds , I also win and everything disappeared. You see on screenshot roulette how was number 8 and i had 8 pounds , and screenshot from history like my balance after this bet is 20 pounds becouse everything was robbed.

Totally scam casino. I can send you again screenshots with this two spins when I was robbed if you need from history and one from game when you can see roulette, stake , bet and which number winning.

I remember like gorillawins.net scam casino also not pay winnings but returned bets , but BLaze SPINS IS SO CRAZY SCAM , THEY ROBBED ME ALSO MY BETS , MY MONEY FROM BETS , NOT PAY WINNINGS AND ROBBED BET

Dear piotrkitaedinburgh,

As I said before, please remain respectful and avoid insulting or accusing any party involved.

Dear Blaze Spins Casino,

Could you comment on the situation?

Additionally, could you please also share the player’s betting history with me? Thank you.

Hi Igor

I have respect and i wrote nothing bad , I was robbed and this is true, how i can name this situation.

Igor from my side ,I again sent you here 3 screenshots my deposits in 10 min for 65,75 ,100 pounds.

and here two screenshots from history where is my bets 79 and 118.2 pounds and one screenshot when I bet 79 pounds and i win 288 but like you see on screenshot from history after this bet again my winnings balance was not added and bet was robbed.

Hi Guru Team and Piotr,

After reviewing the case in detail, our team has carefully checked the bets in question. We have also escalated the matter to both our platform provider and the game provider for independent verification. None of the checks showed any winnings from the specific bets that Piotr mentioned.

At this stage, we’re honestly not sure what the complaint is specifically about anymore - whether it concerns the previously failed withdrawal attempts, alleged missing winnings from gameplay, or both. We’re happy to address any issue, but it would be helpful to have a clear description of the player’s current claim so we can proceed efficiently.

Igor, we’re more than happy to share the full bet logs and withdrawal history directly with you for review. Please let us know the preferred email address or any additional details you require from our side to proceed.

We would also like to highlight that Piotr has made multiple successful withdrawals in the past and continues to play with us regularly. While we fully respect his right to raise concerns, it’s worth noting that if a player truly believed a casino to be a scam, it would be unlikely for them to continue playing over such a long period of time.

We remain fully transparent and committed to cooperating with both the player and the Casino Guru team to ensure this case is handled properly.

Kind regards,

Matthew

Blaze Spins Team

Hi Igor

Unfortunately blaze spins lies terribly.

I sent you screenshots when I win and winning was no add to my balance and my bet was robbed.

Igor Please to blaze spins share this to id game .

Id game 3215035102

Bet 79 pounds

Winning number 8

8 pounds for number 8

Missing Winning 288 pounds and also robbed bet money 79 pounds

Id game 3215017852

Bet 118.2 pounds

Winning number 15

13 pounds on column number 3

Missing Winning 39 pounds and also robbed bet money 118.2 pounds

Igor Please I promise you this is true ! Now blaze spins lies horrible , please share this id games .

You see on screenshot my bet and i win .

This is big scam !

About withdraws always was problem, and this is strategy this blaze spins scammed casino too lost all money from player. I stopped playing, no more with thia scammers.

Blaze spi a roulette robbed all money and doesn't matter if you win, also you will robbed.

You see on screenshot when I win 288 pounds and i had 8 pounds on number 8, and also secound screenshot from history when Is balance 99, bet 79 pounds like on my screenshot from roulette and after is 20 pounds . My 79 pounds was robbed and also 288 wining was not added to my balance.

Dear Blaze Spins Casino

Please send me an email containing the player’s withdrawal history, as well as details about the games played, including the ones with the following IDs: 3215035102 & 3215017852.

Thank you.

Hi Guru Team and Piotr,

Absolutely! I’m ready to send everything over.

Could you please confirm the correct email address for submitting the requested withdrawal history and game logs?

Is it igor@casino.guru, or should I use a different address?

Once confirmed, I will send all details immediately.

Matthew

Blaze Spins Team

Hello Igor

I would like also see id games and history where i can see my bet and results.

Unfortunately I afraid about manipulation from blaze spin side.

How I can give other proofs if I already sent screenshot from my game when I win, my bet , and how winning and my stake was robbed .

Dear Blaze Spins Casino,

Yes, that is the correct email address.

If it’s alright on your side, I would kindly ask you to also send a copy to the player.

Thank you.

Hi Igor

Please , I would like see my bets,Id game 3215017852 and Id game 3215035102 , my stake £79 and £118.2 and which number win, becouse I have proof one game win number 8 and one win number 15.

I have proofs and i sent you already and I can send again and explain.

This is horrible I need fight about my money what I maked deposits and I win.

And very bad from blaze spins.

Thank you Igor

Hi Igor and Piotr,

Just a quick update - I’ve sent the full withdrawal history and the detailed transaction log to the email address provided. All requested game rounds, including the two IDs mentioned, were included in the attachments.

If anything else is needed or if you require additional details, I’ll be happy to provide them.

Matthew

Blaze Spins

Hi Igor

Unfortunately As I thought, all the evidence is a lie, nothing was shown.

My casino roulette game was filled out manually, there is nothing visible, I can't see which number won, nothing exactly, nothing.

Real evidence I have and true evidence, screenshots where you can see which number won and how much I bet.

Here you see both screenshots bet 79 pounds Winning number 8 and i win 288 pounds .

Id game 3215035102.

So bad from blaze spins side , horrible service

Everything they sent is ridiculous. It's not evidence at all. It's handwritten, no one knows where from. Any five-year-old child can write something like that in Excel.

What a SCAM company, where is movie from id game or history with pictures with my bet and winning number.

Igor you see , I sent you proofs, blaze spins robbed me .

I cant belive how this casino lie.

Dear Blaze Spins Casino,

Could you please send the evidence to the correct email address: igor.p@casino.guru

The previous one you mentioned was not correct, and I didn’t notice it.

My apologies.

Hi Igor

I sent you now, email from scam company blaze spins, you can check what this scammers sent me, 5 years old kid can do this in Excel.

Hello Igor,

Sure - I’ll resend everything to igor.p@casino.guru

Both files are Excel exports taken directly from our backend system. If you need any additional proof such as screenshots, please let me know and I’ll be happy to send it as well.

Matthew

You are scammers blaze spins , I hope your casino will be close soon, your roulette is big scam robbed winnings and bets! Your excel evidence did 5 years old kid, after this I do next complaint how you robbed me also my money from my blaze spins account after deposit next scam from your side ,blaze spins robbed me money after deposit from my balance , just that, I did deposit and blaze spins robbed me money and leave balance zero, blaze spins is big scam

Igor why this blaze spins scammers dont send me screenshots or real movies from games where is my id games, my bet and winning number? I sent you already trus proof not scam excel like blaze scam

Dear Blaze Spins Casino,

Any screenshots confirming those Excel files would be appreciated.

I want see also screenshots!!!!

Remember Igor you promote scammers and you also robbed people , you give this scammers rating over 8 😕

For blaze spins you are ***** , they s2nd you excel **** lol wtf going here i can put everything in excel and also send , they maked you *****

Dear piotrkitaedinburgh,

As I mentioned twice already, please remain respectful and avoid insulting or accusing anyone involved.

Also, post only messages that contain relevant information. Spamming the complaint with unnecessary posts will only make the thread unclear.

Additionally, may I ask if you currently have any balance at Blaze Spins Casino?

Hello Igor

Blaze spins They took the rest of my money and cleared my balance , robbed me again.

After when robbed me on roulette and not pay me my winning i stop playing,I had 20 pounds on my account and blaze just that remove this balance to zero just that, totally scammers.

But first I want my money from winning in roulette, I did deposits and blaze spins not pay me my winning and robbed me my bets, you have my true proofs, not like scammers from blaze spins excel.

Igor do you received from blaze spins any screenshots or movies from roulette?

Id game 3215035102

Bet 79 pounds

Winning number 8

8 pounds for number 8

Missing Winning 288 pounds and also robbed bet money 79 pounds

Id game 3215017852

Bet 118.2 pounds

Winning number 15

13 pounds on column number 3

Missing Winning 39 pounds and also robbed bet money 118.2 pounds

Hi Igor,

I just wanted to check whether you received my email sent to the updated email address.

Also, I can see that the complaint is currently marked as waiting for my reply - could you please confirm if that’s correct, or if the status simply hasn’t been updated yet?

Thank you,

Matthew

Igor this SCAM casino blaze spins play on time , this scammers sent you messages after 7 days in last minute, blaze spins scam never send you any true proofs like my !!!

Igor why this scammwrs blaze spins cant upload screenshots here ? Why ????

Again next week and again in last min say check eamil ?

What a SCAM CASINO !!!!!!!

WHY WE WAIT AGAIN NEXT WEEK FOR ANSWER FROM THIS

SCAMMERS !!!!!!????

Dear Blaze Spins Casino,

I have only received the first email with the Excel sheets, not the second one with the screenshots.

Please make sure you use the correct email address: igor.p@casino.guru

Igor communication with this scammers blaze spin is horrible, one message in 2 weeks, this scammers again wait for last min for answer and play for time!!!! Igor trust me this casino have a lot of scam.

Hi Igor,

Just a quick update - I’ve sent the email with the requested screenshots to your email address.

If you need anything else or additional clarification, please let me know and I’ll be happy to provide it.

Matthew

Blaze Spins Team

Dear Blaze Spins Casino,

Thank you for your email. I received the screenshots of the player's withdrawal history, which is fine.

However, I also requested the player's bet logs (screenshots) for the games with ID: 3215017852 and 3215035102.

Could you please send those as well?

Please use this email: igor.p@casino.guru

Igor this scammers blaze spins laughing of you, again in last minute aftwr one week sent you **** message, after 4 weeks they can't proof any screenshots or movies becouse robbed me , you saw my screenshots they robbed me my deposits and money and you give this scammers high ranking 8.1 how ??? Again they robbed me., communication is horrible , this scammers sent one messages again after one week, after 4 weeks they can't proof my bets and my winnings. STOP promote SCAMMERS PLEASE

This scammers robbed me and dont want return me.my money

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

About what you wrote to me ?

I speak about blaze spins scammers ? So where is your problem?

Blaze spins scammers laughing of you and do ***** with you and is ok but when I wrote true about blaze spins is problem ? 28 days and they still not answer for questione screenshots from id bets where i winnings but robbed me

Dear Igor,

We have now also sent the bet logs for the two games in question, with the bet IDs clearly visible.

If you need any additional information or further clarification, please let me know and I’ll be happy to assist.

Kind regards,

Matthew

Igor I want see what this scammers blaze spins sent you

I want see movies from bets or screenshots from my bets and winning number, this scammers blaze spins robbed me

Dear Blaze Spins Casino,

Thank you very much for your email and for your cooperation.

Dear piotrkitaedinburgh,

I would like to clarify a few things so we can move this complaint toward a successful resolution.

You mentioned that the casino removed £20 from your account.

Do you currently have access to your account?

All the other money on your account — did you either withdraw it in smaller amounts or lose it while playing?

In the attachment, you can see the log from your account, including the roulette games you referred to earlier.

Hey

Where on this screenshot is my bet and winning number ?

I sent you true proof from game where i win .

This scammers sent you scam from excel, what is this , where is my bet , and winning number ?

I was robbed do you understand.

Yes casino robbed me rest my money from my deposit , just removed.

But first i want my money from my winnings!!!! I did deposits and this scammers robbed me my bet and winnings !!!!

If you not help me receive my money back and this scam excel from blaze spins i better proof like me screenshot

where you see my 8 pounds on number 8 and 8 winning number on roulette. If this is proof for you excel scam then everybody can be robbed .

Also if you approve this scam excel proof from blaze spin i want from you remove my all coments from casino guru site and also all reviews and all complaint, I want from you delete everything from me on casino guru site and delete my account, becouse you are the same scammers like blaze spins if you accept this.

I was robbed you seee screenshot!!!! Screenshot, not shit excel.

Dear Blaze Spins Casino,

Would it be possible to share — or do you have access to — the game history that also shows the type of bets and their results?

Igor so again fifith week we wait for ladt day and last min for answer from scammers blaze spins ???!!!! What a ....... scam.

Are you they normal in casino guru , you not see this everything looks like scam, play on time , and horrible service .

Dear Igor,

I have sent you an email with additional details related to this case. Please check your inbox, and let me know if anything else is needed.

Matthew

Blaze Spins Team

Igor Please share me screenshots from games where is my bet and winning number , screenshots or movies from bet

Dear Blaze Spins Casino,

In previous messages, the player stated that his account was closed with a balance of around £20.

Could you please comment on that?

Also, feel free to share any relevant screenshots.

Dear all,

Unfortunately, I have to close this complaint as rejected.

At the moment, the issue in this complaint is not resolved, but due to the player’s behavior, this case cannot remain open.

The player was warned multiple times that behavior like this is not acceptable.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Igor