The player from Germany has a pending crypto withdrawal of over €1,000 at Blazespins Casino that has remained unresolved for over two weeks, despite having completed verification. He is unable to check or change the registered withdrawal address and has received no response from the casino after multiple inquiries.
Blaze Spins Casino - Player’s withdrawal is pending.
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6d 16h 39m 45s
Blaze Spins Casino
Safety Index 8.1 HighCase summary
Discussion
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3 days ago
Translation
Hello Casino Guru Team,
I need your help with a problem regarding a withdrawal at Blazespins Casino.
My crypto withdrawal of over €1,000 has been "Pending" for more than two weeks. My account is already verified, and I also completed the video verification required by the casino over two weeks ago. Since then, however, I have received no response from the casino, despite multiple email inquiries.
Additionally, there's a problem with the crypto withdrawal address: My previous crypto address may have changed in the meantime. Unfortunately, I can no longer see which address I provided for this withdrawal on Blazespins. Furthermore, the withdrawal cannot be canceled or edited, so I can't check or change the registered address.
I therefore ask for your support in clarifying why the payment is still pending, which address is on file, and how I can correct or restart the payment if necessary.
Thank you so much for your help!
Greetings [Redacted]
Edited by a Casino Guru admin
Automatic translation:
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9 hours ago
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9 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please specify the exact amount and date of the withdrawal request?
- Have you received any confirmation from the casino that your video verification was successfully completed?
- Could you please clarify what you mean when you say your previous crypto address may have changed? Do you still have access to the wallet to which the withdrawal was originally requested?
- Could you please provide a screenshot showing the withdrawal as pending in your account?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
