The player from Austria had successfully received his first payout but then faced issues with two further withdrawal requests totaling €1502.50. He suspected the casino was reluctant to process these payments and was not receiving responses to his emails. The complaint was marked as resolved after the player confirmed the issue had been addressed. We acknowledged the resolution and offered ongoing support for any future concerns. Our services remained free and we encouraged feedback to improve assistance.
Blaze Spins Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €1,502
Blaze Spins Casino
Safety Index 8.1 HighCase summary
Discussion
Public
Public
5 hours ago
Translation
Hello,
The first payout worked.
I have now requested a further payment of €702.50 and €800.
There seem to be technical problems. More likely, I think the casino simply doesn't want to pay out. They're not responding to my emails.
Automatic translation:
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you submit your current pending withdrawal requests?
- How long did it take for your first withdrawal request to be processed and paid out?
- What types of games did you play to accumulate your winnings?
- Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
2 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear degoran,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
