Blaze Spins Casino - Player’s withdrawal is delayed due to verification issues.

I am submitting this complaint regarding Blaze Spins Casino.

Please note that although the form requires selecting EUR, the disputed amount is $50 USD, which is the minimum withdrawal amount set by Blaze Spins Casino.

I submitted all required verification (KYC) documents more than one week ago. Blaze Spins informed me that the verification process would take up to 3 days, but this timeframe has already been exceeded without approval or a clear explanation.

Because my account is still not verified, I am unable to withdraw $50 USD, even though I meet the minimum withdrawal requirement. I have contacted customer support several times, and although they stated that my request was escalated, my verification is still pending.

I believe this delay is unreasonable and is preventing me from withdrawing my own funds. I kindly ask for your assistance in reviewing this case and helping to resolve the verification and withdrawal issue.

Thank you for your time and support.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible in good quality and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Humla9802,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas