Blaze Spins Casino - Player's withdrawal is delayed with no clear resolution.

Hi,

iam waiting since a week for the Casino to proceed my withdraw. Im full verified and did withdraw in the Past, which were proceed quick. Live Chat said they cant help only E-Mail support i have posted the Reply that i recieved after 48H after sending. please help.

Regarding your withdrawal

Dear Player,

Please accept our most sincere apologies for the delay and for the frustration this situation has caused you. We completely understand your disappointment, especially when waiting on both a withdrawal and a response to your email.

We want to inform you that our primary payment provider is currently undergoing urgent, scheduled technical maintenance. Because of this external system update, payout processing times have been temporarily impacted, and our live chat agents are unable to manually override or speed up transactions from their end while the provider's system is under maintenance.

Please rest assured that your funds are completely safe and your payout request remains in our system's priority queue. The technical team is working closely with the gateway provider to finalize these updates, and your withdrawal will be processed as soon as full service is restored. Regarding your previous email, our queue is currently being processed in order, but your case has now been flagged for urgent review.

We truly value your business and deeply regret the poor experience this has caused. Thank you for your continued patience while we resolve this technical issue.

Best regards,

Sean

Finance Team

Blaze Spins

Wtf...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm the exact date when you requested the withdrawal?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Ohne bonus

As i locked in today my withdraw was in my Balance, without giving any Informationen by email or something. In Transaktion History it says payment error Screenshot below. Then i want to withdraw again with another method but the only method i can choose is CC this Casino is really a Joke... I have now request a new withdraw with CC.

Thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Have you utilized this payment method in this casino before?

Thank you once again for your patience and cooperation

Best regards,

Attila

Ein paar Stunden hat die letzte erfolgreiche Auszahlung gedauert.

Ja genau mit derselben Methode wie Dieses Mal.

Here you can see older Withdraws



And here is the one thats actually which they do not proceed... From my side i could also do crypto but they only give one Option thats CC.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Ulli888

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Blaze Spins Casino to join this discussion and provide their comments regarding the matter.

Dear Blaze Spins Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.