Blaze Spins Casino - Player's withdrawal documents are delayed.

Hello team,

I won money and trying to withdraw. Then I needed to upload my KYC documents on the website in my account. A picture of my ID and Selfie with ID. I did this 7 July, now it is 7 August. I made a review here hoping they would be faster 2 weeks ago. But its been now a month that my documents are Pending on the website.

I contacted them every week 2 times LiveChat and I sent emails, all the same response. The relevant team is looking at your documents you will receive a email soon..

1 month waiting to get my documents get approved, that is not professional business

thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blaze Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible to you? Can you log in?
• Have you made any previous successful payout from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas