Blaze Spins Casino - Player's withdrawal documents are delayed.

Hello team,

I won money and trying to withdraw. Then I needed to upload my KYC documents on the website in my account. A picture of my ID and Selfie with ID. I did this 7 July, now it is 7 August. I made a review here hoping they would be faster 2 weeks ago. But its been now a month that my documents are Pending on the website.

I contacted them every week 2 times LiveChat and I sent emails, all the same response. The relevant team is looking at your documents you will receive a email soon..

1 month waiting to get my documents get approved, that is not professional business

thank you

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blaze Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible to you? Can you log in?
• Have you made any previous successful payout from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for the help.

I can still login yes.

I have gotten 3 successful withdraws without doing any KYC, I will add the screenshots below.

I obtained the money with a Deposit bonus yes and I wager according the terms.

The communication has been a 1 way, I contacted the Livechat now maybe 10 times it always same response see screenshot, I email them but no response back. I also ask in Livechat that this is the email support@blazespins.info

They say yes please hold on they will reply soon. its been now 34 days

Thank you

Dear thecrusher778,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello thecrusher778,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Blaze Spins Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hello,

Update: I got my account verified a couple days ago. I received half of my withdraw now, I make a new withdraw today. I would like to keep this case open until i receive all my money and then i am happy and close the case

Thank you

Hello thecrusher778,

I am happy to hear things are moving in the right direction I will leave this complaint open for now. Please keep us updated on any new developments.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear thecrusher778,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia