Blaze Spins Casino - Player’s verification is delayed.

es sind inzwischen mehr als fünf Tage vergangen, darunter drei Werktage, seit ich meine Unterlagen hochgeladen habe.

Laut den AGB von Blaze Spins beträgt die maximale Bearbeitungszeit drei Werktage

.

Bis jetzt habe ich jedoch keinerlei Rückmeldung vom Casino erhalten.

Ich bitte euch daher um eine zeitnahe Prüfung meines Anliegens und eine entsprechende Rückmeldung.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jaafarmustafa32,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Which documents have you already submitted, and when did you send the most recent one?
• Have you provided all the required documents in the correct format?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Ausweis, Selfie mit Ausweis und Rechnung

Ja ich habe die Unterlagen am 15.01 hochgeladen.

Ich habe paar Emails geschickt aber keine Reaktion.

Statt dass meinen Konto nach 4 Werktagen zu verifizieren, sie schicken mir jeden Tag Free spins.

Live chat zeigt 0 Kooperation

Auf Email wird nicht reagiert

I habe mein Geld verloren wie das Casino will. Ich warte seit mehr als 8 Tage ohne eine ernsthafte Reaktion vom Casino bis ich das Geld verloren habe

I'm very sorry, but because the funds were used to place bets and subsequently lost, we are unable to recover or refund the lost winnings. Responsibility for the account, active balance, and any bets placed rests with the player. I understand this is frustrating, especially given the failed withdrawal attempt, but we cannot ask the casino to refund these losses. We truly wish we could do more, but we are unable to assist further in this matter.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.