Blaze Spins Casino - Player’s KYC verification is delayed.

I created an account on 5 August, played the welcome bonus, and requested a withdrawal on the same day. Shortly afterwards, I was asked to provide KYC documents, which I uploaded on 5 August as requested.

It has now been over three weeks, and my KYC documents still have not been reviewed and approved. As a result, my withdrawal has also not been processed.

I have contacted the casino’s customer support multiple times regarding the delay. Eventually, I was instructed to contact them by email. I sent an email on 12 August, but I have still received no response.

I find this extremely frustrating, especially since I submitted all the requested documents on the same day they were requested. I would like Casino Guru to look into this matter and help me get the KYC verification completed and my withdrawal processed without further unnecessary delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you submit to the casino for the verification of your account?
• What response did you receive from customer support when you contacted them via chat regarding the status of your verification?
• Which types of games did you play while your bonus was active?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I uploaded my ID and ID next 2 face as requested.

When I go to the chat, I’m told that we unfortunately do not handle KYC through chat and that I should contact you by email, which I have done. However, I haven’t received any response to my email.

When I contact the chat again and ask them to follow up on my email, I’m told that the email team is busy and that I will receive a response soon. However, I’m still waiting.

I played slots

Please forward me the emails between you and the casino’s customer support regarding the verification of your account at veronika.f@casino.guru.

Kindly also include the photographs and any other documents you submitted to the casino as part of the KYC verification process.

Thank you for your cooperation.

Sent

Thank you for your email.

Please note that the selfie required for your account verification should show you holding your identity document, with your elbow visible and all the information on your ID/passport clearly readable.

The image you attached to your email to me is simply a selfie of you without holding any identity document, so it does not meet the verification requirements.

Have you received any responses from the casino regarding your verification in the meantime?

I have now attached the selfie next id aswell to email support@blazespins.

info aswell

I forwarded the email to you aswell

Thank you for your email. Have you received any response from the casino in the meantime? Has your account been verified?