The player from Ireland had deposited $27 in LTC four days ago, which had been confirmed but was not reflected in his balance. He had emailed support as advised but had not received a response. We had requested additional information from him to investigate the issue, including transaction details and communication with the casino. Due to the player's lack of response to our inquiries and reminders, the complaint was closed at that time. The player could reopen the complaint if he chose to resume communication.
Blaze Spins Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: Ł0.35
Blaze Spins Casino
Safety Index:HighCase summary
Discussion
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3 weeks ago
Deposit 4 days ago 27$ ltc and its been confirmed but not on balance, sent email to support as advised on live chat.
no funds still and no reply.
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3 weeks ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear scottyc,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposit not appearing on your balance.
To understand the situation better and proceed with our investigation, could you please clarify the following:
- On which date and at what approximate time did you send the $27 LTC deposit?
- Did you deposit from your own crypto wallet, and can you confirm the wallet address used?
- Have you received a transaction ID (TXID/hash) for the deposit, and if yes, could you please share it with us?
- Has the casino provided any automated confirmation or acknowledgement that your email was received?
- Have you made successful deposits to this casino before, or is this your first one?
If you have screenshots of the transaction, the TXID, or any email communication with the casino regarding this issue, please forward them to [email protected] for review.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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2 weeks ago
Dear scottyc,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
