The player from Spain had requested a withdrawal of 300 euros after earning some money, but it appeared as "error" and remained unprocessed due to verification issues. After he had requested account closure due to gambling addiction, he was informed that his blocked account could not be accessed for withdrawal. The player decided to mark the complaint as resolved, indicating satisfaction with the outcome.
Blaze Spins Casino - Player’s account has been closed and withdrawal denied.
Resolved
Our verdict
Case closed
Amount: €300
Blaze Spins Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 months ago
Translation
Hello.
I opened an account and deposited 300 euros. I earned some money and requested a withdrawal of 300 euros.
When checking my transaction history, my withdrawal appears as "error" and has not been processed because it has not yet been verified.
I subsequently requested account closure due to gambling addiction and the account was successfully closed.
When I contacted the chat to request payment of the 300 euros, I was told that my account was already blocked and could not be accessed.
I appreciate the help
Automatic translation:
Public
Public
5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blaze Spins Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share a proof of active balance from before your account was blocked?
- Was your account verified?
- Have you previously withdrawn from the casino?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear tirion365,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
