Blaze Spins Casino - Player requests refund after self-exclusion.

I am submitting a formal complaint against BlazeSpins and respectfully request your assistance in obtaining a refund of deposits that were accepted after I submitted my self-exclusion request.

On 26 May 2026, I emailed BlazeSpins at their official support address requesting that my account be permanently blocked and deleted. On 27 May 2026, as my account remained active, I sent a follow-up email asking them to confirm receipt of my self-exclusion request.I never received any feedback or response.

Despite these requests, BlazeSpins continued to keep my account active and accepted further deposits.

I subsequently requested a refund of the deposits accepted after my self-exclusion request. BlazeSpins refused my request, stating that they had no record of receiving my emails, despite my providing copies of the original email correspondence sent to their official support address.

I respectfully request that you require the operator to refund all deposits accepted after my self-exclusion request, as these deposits should not have been accepted once I had requested permanent account closure and self-exclusion.

Kind regards,

Alise

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blaze Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• After you noticed your requests weren't acknowledged, have you contacted casino support via live chat?
• When was the first time you informed the casino of your gambling issues? Would you be able to share any evidence?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas