Blaze Spins Casino - Player requests refund after self-exclusion.

I am submitting a formal complaint against BlazeSpins and respectfully request your assistance in obtaining a refund of deposits that were accepted after I submitted my self-exclusion request.

On 26 May 2026, I emailed BlazeSpins at their official support address requesting that my account be permanently blocked and deleted. On 27 May 2026, as my account remained active, I sent a follow-up email asking them to confirm receipt of my self-exclusion request.I never received any feedback or response.

Despite these requests, BlazeSpins continued to keep my account active and accepted further deposits.

I subsequently requested a refund of the deposits accepted after my self-exclusion request. BlazeSpins refused my request, stating that they had no record of receiving my emails, despite my providing copies of the original email correspondence sent to their official support address.

I respectfully request that you require the operator to refund all deposits accepted after my self-exclusion request, as these deposits should not have been accepted once I had requested permanent account closure and self-exclusion.

Kind regards,

Alise

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blaze Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• After you noticed your requests weren't acknowledged, have you contacted casino support via live chat?
• When was the first time you informed the casino of your gambling issues? Would you be able to share any evidence?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

I've sent you a personal message via email.

Thank you,

Thanks for your patience.

I went over the information you provided via email.

You wrote:

On 26 May 2026, I emailed BlazeSpins at their official support address requesting that my account be permanently blocked and deleted. On 27 May 2026, as my account remained active, I sent a follow-up email asking them to confirm receipt of my self-exclusion request.

Kindly send this specific correspondence to me as evidence of your attempts to contact the casino. Make sure the date, sender's and recipient's addresses are visible.

Thanks in advance for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear alisedumina,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas