The player from Ukraine alleged that the casino engaged in fraudulent practices, citing issues with the KYC verification process, unexpected fees, and the sudden removal of crypto wallet withdrawal options. After a lengthy verification of 11 days, the player struggled to withdraw his personal funds, facing fabricated rules and unhelpful responses from customer support. We asked a few follow-up questions about the remaining balance, the $16 deduction, and whether an alternative withdrawal method had been offered, and the complaint was then marked as resolved by the player. The case was closed as resolved based on his confirmation.
Blaze Spins Casino - Player claims casino is a scam with blocked withdrawals.
Resolved
Our verdict
Case closed
Amount: $45
Blaze Spins Casino
Safety Index 8.1 HighCase summary
Discussion
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3 weeks ago
Translation
This is a SCAM casino!!! They are intentionally trying to entice you.
1) There's a KYC verification process when you upload documents on the website. There are two sections that only require a photo of the document and a selfie with the document!!! You can only upload two files!!! But then, 8 days later, they ask for more!!!!
In general, I completed this procedure (KYC) after 11 days.
When I tried to withdraw funds from my balance, they wrote off 16 USD, supposedly it was a sticky bonus and it was impossible to withdraw such funds, which I doubt at all, I don’t believe a single word of those operators who write all sorts of nonsense in response!
In general, when I tried to withdraw my personal funds, namely 45.32 USD, this inadequate online casino deliberately removed the crypto wallet methods, offering me the SKRILL method.
1) They removed it immediately when I tried to withdraw 61 USD
2) when trying to find out where the crypto wallets disappeared to, the chat operator started making up a story about a minimum withdrawal of 50 USD‼️‼️‼️‼️‼️ CRAP‼️‼️‼️‼️‼️‼️ the chat operator made this up on his own and had only one goal: to prevent the withdrawal of funds and force me to continue the game‼️‼️‼️
I asked to see the clause stating that the minimum withdrawal is 50 USD, to which the chat operator began to prove that this is indeed the case, but instead of pointing out this clause of the rules, he quickly began to, so to speak, change his tune and provided an email so that I could write to them about this situation, confirming that something is wrong with my account ❌❌🧐‼️‼️
I repeat, my account was verified after 11 days‼️‼️‼️ but that inadequate chat employee writes that they need to write there so that they can check the account!!!!
I believe this casino is engaged in FRAUDULENT ACTIVITIES under the guise of gambling!!!!
This club violates user rights, both in terms of verification timeframes and everything else! They disable withdrawal methods and come up with all sorts of rules that simply don't apply!
In this regard, I ask for your assistance.
Automatic translation:
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you already lost the remaining funds, or are they still available in your casino account?
- Could you please specify which bonus you claimed that resulted in the $16 deduction?
- Since the cryptocurrency withdrawal option was unavailable, did the casino offer you any alternative withdrawal method to receive your funds?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear matrosov033,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
