BK8 Casino - Player's withdrawals are delayed due to PIN code issues.

I deposited $130 initially, via crypto.

Played a few bets on the sportsbook, tried to withdraw to see if I could get my money out.

Was told that I need to link my bank account, by making a deposit from the bank account, instead of crpyto. I did that, made a small $30 deposit.

Then I left the account for a few months, was busy with other things.

Went back a few months later, tried to withdraw. Was now asked for a PIN code. I did not recall setting a PIN code.

Spoke to customer service, was told that to reset the PIN code, I need to make another small withdrawal to 'verify my bank account'.

I complied, made another $30 deposit. Was told that I need to turnover the deposit 1x in bets. Made some random bets on the sportsbook, won a bit. Ended up with $252.59 in total.

1 day later, after the bets were settled, I contacted customer service again. Was told to make YET ANOTHER DEPOSIT. They claim that because I came back one day later, the time has expired to reset the PIN.

I refused, and told them I already made the deposit just a day ago. They tell me I need to reset the PIN within 1-2 hours of the deposit. This was never communicated to me. In fact I was told to turnover the deposit before I can withdraw, which is what I did. So in fact, their instructions are illogical and un-followable.

Customer service then proceeded to stall and repeatedly tell me to make a new deposit to reset the PIN. Ignored all concerns, explanations. Ignored my request to escalate or to contact someone else via email or phone.

It's apparent they just don't allow withdrawals. Complete scam. And this is such a small amount, it's unbelievable. I barely used the site, so I can't have broken any rules or done anything to warrant being treated this way.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BK8 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm the website URL of the casino?
• Is your account currently accessible to you?
• Did you accept any bonuses from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino asking for deposits due to reasons you are describing? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bunnymuffins,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas