The player from Malaysia is filing a complaint against BK8 for locking his account after he requested a withdrawal of 3292 USDT, despite his gameplay being legal and his account verified. He is frustrated by their refusal to specify which terms he allegedly broke and believes they are unfairly withholding his winnings.
BK8 Casino - Player’s account has been closed and winnings confiscated.
Opened
Current status
Waiting for player to reply
6d 22h 51m 48s
BK8 Casino
Safety Index 8.8 HighCase summary
Discussion
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10 hours ago
Hi
I file a complain against BK8 because they scam me for all my winnings
-deposited 3000MYR
-finished gameplay with about 13125MYR
-requested withdrawal of 3292USDT
after that they locked my account
My winnings were fully legal, It took me about 1 month to accumulated them but these scammers just decided to not pay my winnings, sorry but I can not call them different right now.
I did not use any bonuses or illegal techniques. My gameplay was fully in good faith like any other casual player. My account was also verified.
I contacted live chat and I was told I broke their Term of services but when I asked multiple times, which one exactly they mean, they didn't want to tell me. only said "Kindly inform that the checking is private and confidential therefore we will not disclosed any information."
So I believe they simply cheat on winning players.
They also offered me refund of only 2500MYR which is completely unfair.
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Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- When exactly did you lose access to your casino account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
