BK8 Casino - Player’s account has been closed and funds confiscated.

I deposited $160 to BK8 via crypto and played only regular bets without bonuses.

After requesting a withdrawal to my crypto wallet (which I used before), my account was suddenly suspended and my full balance was forfeited.

The support replied that "the action was taken by the risk management team" but did not provide any evidence or specific rule I violated.

I request a detailed explanation and fair resolution.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Could you please forward me the communication between you and the casino customer support regarding the confiscation of your balance at veronika.f@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your reply.

I played only sports bets and one crash game called "Aviator" (where you place a bet and cash out before the plane flies away). I didn’t play any slots or live casino games.

I have not fully passed KYC verification yet, but I’m ready to provide my ID or any documents if needed. The casino didn’t ask me for verification before they suspended my account.

I’m attaching screenshots of my conversation with BK8 support where they informed me that my balance was forfeited. They didn’t give any specific reason and just said I violated "risk management rules."

Thank you very much for helping me with this case.

Hello Casino Guru team,

I am submitting additional documentation to support my complaint regarding my BK8 account:

- Account username: [hidden by Casino Guru]

- Email: [hidden by Casino Guru]

- Deposit TXID: 0xd222001f64a32ca788567755d36c205610b935a9a1a7e7a93262e826dd5173c5  

- Date of deposit: 08.11.25, 22:19 (UTC)

- Deposit amount: 160$

Attached are screenshots of:

1. My deposit transaction.

2. Communication from BK8 confirming that I am unable to access my deposited funds.

I kindly request that these documents be added to my complaint to strengthen the case for at least a refund of my initial deposit.

Thank you very much for your assistance.

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you mainly placed bets on sports, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.