Bizzo Casino - Withdrawal of player's winnings has been delayed.

porad dokola chtěji dokument,ktery jsem jim poslala aspon 20 x

Hi, Šárka

Dear Player,

In order to proceed with your withdrawal request:

Please upload proof of the deposit made on 2025-08-07 13:14:36 UTC - a screenshot of the bank transaction where the amount, date and time, bank account number, and account holder’s name are visible.

Please take a single detail screenshot using the Desktop/PC/WEB/Computer version of your payment method, in that case, all the requested information will be visible.

Best regards,

Casino Support Team

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The casino keeps looking for the same date and time on the provided statement, which I sent over and over again.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I requested a withdrawal, again denied

Dear player, from what you've sent, it looks like the transaction time might not be visible on the screenshot. Could this perhaps be the reason why the casino keeps rejecting it?

You might want to double-check the document and ensure the date, time, amount, account number, and your name are all clearly visible in one screenshot, as requested by the casino.

but all I have in my bank account is that it went through googlepay, the date is 5.8., sometimes it takes 24 hours before it is credited and in their history it is exactly what I want, so I don't know what to do anymore

Dear player, would it be possible for you to obtain a bank statement or a detailed transaction confirmation from your bank — not just a screenshot? A PDF statement or an official document showing the transaction (with your name, account number, date, time, and amount) might be more acceptable for the casino.

Sometimes screenshots don’t include all the required details, which could be why the casino keeps asking for it again.

+02:00

CreditCardWithdrawal-

1500.00

CZKDeclined07.08.2025

15:14:36

+02:00

DepositGooglePay300.00

CZK Success, isn't this enough for them? I ask them exactly what they want

Why do they want to tell the bank that the data won't be there? I guess I'm not claiming the truth anywhere. Where did the money come from and is it registered there? I don't understand anything at all.

When I look at the bank, I don't have any withdrawals there on the exact day they want, I have 6.7. or 8.8., but in their deposit history it's 7.8. and time, so the money must have come from somewhere, I think it's their fraud and I probably won't ask them to pay me out anywhere, I didn't steal it from anyone. That's bullying.

cancel it, BIZZO CASINO never again, there's a bunch of thieves sitting there, I left them money there

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika