Bizzo Casino - Player's withdrawal of €1005 is delayed without explanation.

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Dear Ashr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Yes my account is fully verified, everything is ok, I requested withdrawal on 20 march and it was approved by casino on 20 march 20026 today is 31 march and I haven't received my money in my bank account

Hi,

I made request on 20 march and today is 2nd April. Unfortunately I haven't received any amount in my account. I made request

Dear Attila,

I haven't received my withdrawal uptill now , 14 days passed

Dear Ashr,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Ashr,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Bizzo Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Bizzo Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Hello,

Thank you for being so patient.

We are currently checking the details of this case with the relevant team. As soon as we have any update, we will let you know here.

Thank you for your understanding.

Dear Bizzo Casino,

Thank you for your prompt response. We appreciate your assistance and look forward to receiving the additional information at your earliest convenience.

Hello,

We would like to inform you that the withdrawal has now been completed successfully.

We'll send proof of payment from our support team shortly for your confirmation.

Thank you for being so patient while this matter was being resolved.

Dear hadi,

I have received my withdrawal in my bank account,

Dear bizzocasino,

I have received my withdrawal in my bank account , thAnk you so much

Dear Hadi,

Thank you very much for your support and also thank casino guru platform

Dear Ashr, I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system. I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help. Also, I would like to thank the casino for their assistance with the issue!

We hope you had a positive experience with our services. While we don't charge any fees or accept gratuities, your feedback is invaluable to us. We would greatly appreciate it if you could share your experience on Trustpilot (link here). An honest review, along with any suggestions you may have for improving our complaint resolution and mediation process, would be immensely helpful. Your insights can guide others who might be seeking assistance with online casino-related issues.

Thank you in advance for taking the time to help us improve our services.

Best regards,

Hadi

Casino Guru Team