The player from Greece reported a serious issue with her account, stating that a withdrawal had not been credited to her bank account or returned to her balance. She experienced a lack of explanation or resolution despite previous communication with the support team. The complaint was closed due to the player's lack of response to the inquiries and requests for additional information needed to proceed with the investigation. The player was informed that she could reopen the complaint if she chose to resume communication.
Bizzo Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €100
Bizzo Casino
Safety Index 7.3 Above averageCase summary
Discussion
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2 months ago
I am writing to submit an official complaint regarding a serious issue with my account on your platform.
A transaction/withdrawal was made from my account, however, until today the amount:
has not been credited to my bank account,
nor has it been returned to my balance in the application.
As a result, the funds have effectively disappeared without any clear explanation or resolution from your side, despite my previous communication with your support team.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made previous successful payouts from the casino using the same or a different payment method?
- Could you please share a screenshot from your player's account of the payout with the date and status visible?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Viktoria1994,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
