Bizzo Casino - Player's withdrawal has been delayed.

I am writing to submit an official complaint regarding a serious issue with my account on your platform.

A transaction/withdrawal was made from my account, however, until today the amount:

has not been credited to my bank account,

nor has it been returned to my balance in the application.

As a result, the funds have effectively disappeared without any clear explanation or resolution from your side, despite my previous communication with your support team.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made previous successful payouts from the casino using the same or a different payment method?
• Could you please share a screenshot from your player's account of the payout with the date and status visible?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas