The player from Germany had experienced issues with a €800 withdrawal made on January 27th, 2025, as the bank had rejected the transfer due to policy restrictions. He had provided the bank's transfer receipt showing that the money was sent back to the casino on January 29th, 2025, but had not received the funds nor a resolution after multiple communications with support. The casino had claimed that the funds were credited successfully, but the player had presented evidence of the rejection. After extensive communication, he had expressed frustration over the repeated requests for documents that had already been submitted. The complaint was ultimately closed at his request, as no resolution had been achieved.
Bizzo Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Other
Amount: €800
Bizzo Casino
Safety Index:HighCase summary
Discussion
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10 months ago
Translation
Three weeks ago on January 27th, 2025, I had €800 paid out to my credit card account. The bank had rejected the transfer by the casino because only deposits from myself can be made into the cc account. The bank sent me a transfer receipt for the return transfer to the casino. According to the receipt, the bank transferred the money back on January 29th, 2025. Since then, there has been a back and forth with support. I keep sending the receipt plus bank statement and to date there has been no receipt, and you can also see from the bank's transfer receipt that the money was sent back.
so far no prospect of success.
Unfortunately, it's starting to annoy me because I've never had any problems there before.
Of course, a different
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10 months ago
Dear pklger,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please forward me the communication between you and the casino customer support regarding the transfer of the money that your bank rejected? Please include the receipt issued by your bank as well. My email address is [email protected].
Have you made any successful withdrawals from this casino before?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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10 months ago
Translation
hey,
all requested information has just been sent to you via email.
Best regards
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9 months ago
Thank you very much, pklger, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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9 months ago
Dear pklger,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite Bizzo Casino representative to join this conversation.
Dear Bizzo Casino, could you please provide more information about this case?
Looking forward to your reply.
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9 months ago
Dear pklger,
We understand your concern, and we want to assure you that your case is being carefully reviewed by our payments department. The process is underway, and we are working to complete it as quickly as possible. As soon as there are any updates, we will inform you right away. We truly appreciate your patience and understanding!
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9 months ago
Hello!
The payment system has notified us that the beneficiary's bank (ACNR) has confirmed the successful crediting of funds to the player's account. Since the transaction has been completed, we recommend he contact his bank for further clarification. If you have any further questions, we will be happy to help!
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9 months ago
Translation
…. Unfortunately, that is not true!
I have the transfer receipt plus the bank statement showing that the transfer was rejected and returned (2 days later) plus the bank statement for the whole of January and February showing that no money was received.
everything is in the casino's possession... I'm starting to feel really ripped off.
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9 months ago
Translation
I have just received the renewed confirmation from the bank's accounting department and forwarded it to bizzo support!
It was confirmed again that the money had already been returned to you on 29.01.25!!!!
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9 months ago
Dear pklger,
thank you for your messages. Are you also able to obtain a transaction number for this transaction from your bank, please? Can you please share the bank statement with me as well? My email is [email protected].
Dear Bizzo Casino,
have you received a bank statement from pklger? Could you please look for the transaction once again?
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9 months ago
Hello!
It seems that the statement provided by the player refers to another account, not the one to which the funds were sent.
Dear Katarina,
We have sent you evidence documents to your email. Please check them. If you have any additional questions, we will be glad to help you.
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9 months ago
Translation
Bizzo Casino!
- you sent me a transfer receipt that was transferred to the account I specified (see IBANS on your receipt plus my bank statement and transfer receipt for the transfer back to you)
- There is all the evidence against you and now you're acting stupid? Sorry but you've scored an own goal!
- We have all the evidence that you transferred money to the correct account and that the money was returned to you due to rejection by my bank.!!!!
if you want to sell for stupid 😀
katarina all the evidence was just sent to you via email 😉 .... I don't know what game they are playing ....
A transfer of €800 came from them, it was rejected and returned and now they want to act as if it was a different account.... Unfortunately, that is really weak and especially since I am a VIP customer
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9 months ago
Dear Bizzo Casino,
thanks for your email, I have followed up with a response.
Dear pklger,
are you familiar with an account ending in 3968, please?
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9 months ago
Translation
Hey,
I can do that. It is the account to which the €800 was transferred and then rejected by the bank.
as shown on the bank receipt and bank statement
the account was specified at the time of payment…
Greetings
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9 months ago
Hello!
The investigation of this issue is still ongoing. To speed up the process, the player is advised to provide the support team with the requested bank statement. This will help us to review the situation faster and make a decision.
If you have any further questions, please let us know. We are always ready to help!
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9 months ago
Translation
Your bank statement was sent to you yesterday morning... again... and you confirmed receipt by email today!!!!!
already the third time …
And what are you speeding things up here?!... Two months have already passed, and you have all the relevant documents!... I have no idea what kind of accounting system you have...
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8 months ago
Dear Bizzo Casino,
could you please provide an update on the status of this complaint?
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8 months ago
Hello!
We are currently clarifying the details of this case and will get back to you with a response soon. We appreciate your patience and understanding!
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8 months ago
Dear Bizzo Casino,
Thank you for your message. We will await further developments.
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8 months ago
Hello pklger,
We have received a response from our payment system, stating that additional documents are required for further processing. We kindly ask you to provide the following:
A PDF confirmation of the payout reversal from your bank (you have already provided a screenshot, but we require an official document).
A fresh bank statement from January to the present date.
Clarification from your bank regarding the specific reason for the reversal of funds.
Once we receive these documents, we will be able to proceed with your request.
Thank you for your understanding and cooperation!
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8 months ago
Translation
😂😂😂😂😂😂😂😂😂😂
I've already written to you, keep your money... I've already sent you everything four times, at some point it's enough!
Guru Casino Team you should maybe re-evaluate the bizzo Casino
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8 months ago
Dear pklger,
Could you please confirm if I understand correctly and you would like to close this complaint?
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8 months ago
Translation
Unfortunately, it doesn't help here and the casino can't find the money and keeps asking for the same documents that they've already received three times.
It's a complete rip-off, unfortunately, and it seems you can't help much!
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8 months ago
Hello pklger,
We noticed that you haven’t responded to our request from April 1st and have not yet provided the required documents.
Please submit all the requested information so that we can proceed further with your case.
Thank you for your cooperation.
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8 months ago
Translation
Casino Bizzo! You have all the documents, you come back with the same thing every time, and nothing changes!
I've already sent you a current bank statement three times, along with the bank's transfer receipt showing that the money was returned to you after the rejection! Are you that stupid, or are you just pretending?!!!!!
Check your accounting and not me!!!
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8 months ago
Dear pklger,
I understand your frustration and anger. I would like to ask you to communicate politely so we can have a productive conversation.
I understand that repeatedly submitting documents is undoubtedly frustrating and tiring for you. However, to ensure the casino can properly process your request and to keep your complaint open, I strongly advise you to follow their instructions and submit the documents one more time.
We want to help resolve this for you, and your cooperation with the casino's verification process is essential for us to do so. Please let me know how you plan to proceed, as non-compliance will unfortunately leave me with no option but to close the complaint.
