HomeComplaintsBizzo Casino - Player's deposits are delayed.

Bizzo Casino - Player's deposits are delayed.

Opened
Current status

Waiting for player to reply

29d 11h 25m 3s

Bizzo Casino
Safety Index 7.3 Above average

Case summary

The player from Germany faces an issue with two Solana deposits that have been recorded but not credited to his casino account. The transfers originated from Revolut.

Written by Veronika
Complaint Resolution Center Deputy Team Lead
Submitted: 05 Aug 2026
Public
Public
yesterday
deTranslationgb

Two Solana deposits have been recorded but not credited.

The transfer originated from Revolut (Revolut X).


Automatic translation:
Public
Public
12 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
12 hours ago

Dear arondeutschle,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

arondeutschle has 29d 11h 25m 3s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.