The player from Germany faced an issue with two Solana deposits that had been recorded but not credited to his casino account. The transfers originated from Revolut. We advised him to contact his payment provider for an investigation, as the casino’s ability to intervene was limited when a deposit was not credited. As he did not respond to our messages and reminders, the complaint was closed for now due to lack of communication.
Bizzo Casino - Player's deposits are delayed.
Closed
Our verdict
Player stopped responding
Amount: €65
Bizzo Casino
Safety Index 7.3 Above averageCase summary
Discussion
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1 month ago
Translation
Two Solana deposits have been recorded but not credited.
The transfer originated from Revolut (Revolut X).
Automatic translation:
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1 month ago
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1 month ago
Dear arondeutschle,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 week ago
Dear arondeutschle,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
