The player from Austria expresses frustration over the casino's excessive requests for account verification, having already submitted necessary documents and transaction overviews. He is now being asked for a bank statement unrelated to the casino, which he feels invades his privacy.
Bizzo Casino - Player's account verification process is delayed.
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5d 22h 26m 32s
Bizzo Casino
Safety Index 7.3 Above averageCase summary
Discussion
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6 hours ago
Translation
Hello,
The casino goes too far with what they request to confirm the account.
I have uploaded all the required documents and they have been confirmed.
After that, a transaction overview of ALL transactions on my Skrill account was requested.
I also provided that.
Now I'm supposed to provide a bank statement proving payments that have absolutely nothing to do with the casino.
That honestly goes too far and invades my privacy too much.
I am happy to confirm my IDENTITY, but what I pay for and where is nobody's business but mine.
Please help me verify my account and receive my money.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear AdoHaMoser,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
Please understand that KYC verification is an essential process that helps casinos ensure that money is sent to its rightful owner. Since online casinos cannot physically inspect players' identities and documents, they sometimes need to carry out additional checks, which may take a few working days.
I understand your concerns about privacy, especially when the casino requests information about transactions unrelated to your gambling activity. However, such requests can be part of standard financial verification procedures, including checks of the source of funds.
I therefore recommend cooperating with the casino and providing the requested documents. This does not necessarily mean that anything is wrong with your account, but rather that the casino needs to complete its verification checks before processing your withdrawal.
Could you please clarify the following?
- Have you already provided the latest requested bank statement, or are you still reluctant to submit it?
- Have you made any successful withdrawals from this casino before?
Thank you very much in advance for your cooperation and reply.
Best regards,
Samuel
