Bizzo Casino - Player believes that their withdrawal has been delayed.

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Dear Angieleigh7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

EVIDENCE UPDATE 15/05 11:50pm:

1. Bizzo APPROVED PayID withdrawals 15/05 6:00am to 0413634899

2. Transaction History shows SAME withdrawals as "Declined" 04:38am

3. Balance $1000.39 was RETURNED to my account 11:27pm after cancellation

4. PayID has been REMOVED from cashier - only Bank Transfer remains

The $1000.39 is currently sitting in my Bizzo balance UNTOUCHED. I will not gamble it.

This proves illegal cancellation of approved funds + bait-and-switch.

Demand: Pay original approved PayID. Screenshots attached.

Was declined again and added bac to my play account and payid removed as a cashout option

These shots are them telling me im approved

These say approved then receive emails tonight

Once again talking gastric wants me to withdraw funds again

Karla,

Just following up on the screenshots I uploaded yesterday.

To reiterate: Bizzo Casino approved my A$1,000 withdrawal, then dishonored the payment and credited it back to my play account. The funds never reached me.

My account is fully verified with KYC complete. Since the withdrawal was already approved by Bizzo, can you please ask them to explain why it was reversed and when they will reprocess the payment to my bank?

Thanks for chasing this up.

Angieleigh7

Karla I chose there payid option which is instant iv had a payment put in there b4 by bizzo

After they approved me then changed there minds put my 1000 bac in my play account payid option was removed i could only do bank transfer now everything was approved they sent it to the payment people and it should of been a quick payid instant payment to my account..

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Angieleigh7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla