The player from Poland reports that Bitz Casino has withheld a deposit of 1534 USDT for over 7 days despite the funds appearing in the casino's wallet on the blockchain. He receives automated responses from support without any real assistance and demands immediate manual review and crediting of his funds.
Bitz Casino - Player’s deposit is being withheld.
Opened
Current status
Waiting for player to reply
6d 14h 57m 17s
Bitz Casino
Safety Index 6.4 Below averageCase summary
Discussion
Public
Public
9 hours ago
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Public
Public
9 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitz Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any previous successful deposits using this payment method?
- Could you please provide a screenshot of the payment instructions as displayed in the casino's cashier when attempting to make a deposit using the same payment method?
- Could you please share with me your communication with the casino when attempting to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
