The player from Poland reported that Bitz Casino had withheld a deposit of 1534 USDT for over 7 days despite the funds appearing in the casino's wallet on the blockchain. He received automated responses from support without any real assistance and demanded an immediate manual review and crediting of his funds. We attempted to gather more information and asked the player for additional details and communication evidence but received no response. Due to the lack of cooperation from the player, the complaint was closed without resolution. The player was informed that the complaint could be reopened if he chose to resume communication.
Bitz Casino - Player’s deposit is being withheld.
Closed
Our verdict
Player stopped responding
Amount: 1,534 USD₮
Bitz Casino
Safety Index 6.4 Below averageCase summary
Discussion
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1 month ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitz Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any previous successful deposits using this payment method?
- Could you please provide a screenshot of the payment instructions as displayed in the casino's cashier when attempting to make a deposit using the same payment method?
- Could you please share with me your communication with the casino when attempting to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear hax3qJeee,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
