Bitz Casino - Player's account has been closed with no explanation.

Dear Sirs,

I am writing to express my deep concern and dissatisfaction regarding the closure and actions taken on my account at Bitz Casino. I have been playing normally for about two months, fully complying with the casino's terms and conditions. During this period, I encountered no issues or problems related to my account.

However, recently I noticed that my account was limited, restricting me to only playing casino games. Shortly after this, when I tried to withdraw my available balance, all of my transactions were canceled, and, to my surprise, all of my accumulated winnings were removed, leaving only the original amount I deposited.

After contacting customer support to clarify the situation, I was informed that my account had been blocked for allegedly violating the gaming rules. However, they provided no specific reason or clear evidence for this supposed infraction. I find this decision completely unjustified, as I have acted responsibly and in accordance with the casino's policies during my entire time on the platform.

In light of this situation, I kindly request that you act as a mediator between the casino and myself to obtain a clear and detailed explanation of the reasons for the account block and the canceled transactions. Additionally, I ask that my case be reviewed, and that the winnings that were unjustly removed be reinstated. Furthermore, I would appreciate clarification on the procedure to follow in order to recover the funds remaining in my account.

I am seeking a prompt response and a fair resolution to this issue and would greatly appreciate your assistance in resolving this matter satisfactorily.

Hello paxman,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitz Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

No, my account was never verified—they never requested any documentation from me. I have no problem verifying my account if needed.

All my winnings were made using real money; I never accepted any bonuses.

My last conversation with them was yesterday, regarding the withdrawal of my current balance. Last week, we discussed the canceled withdrawal and the reason they gave for canceling all my winnings.

Best regards,

Hello paxman,

Please forward the communication between you and the casino related to this case to [email protected] for further review.

Awaiting your response.

Regards,

Nick

sent you the chat transcription from my email jomata*****@gmail.com, also in this claim request you have the last conversation in jpg file

Hello paxman,

Thank you for the conversation provided.

Unfortunately, based on the chat between you and the casino, your account was restricted and your balance got voided based on sports betting only.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting.

Based on that, we will be unfortunately forced to close the complaint.

Thank you very much for your understanding.

Best regards,

Nick