The player from Germany requests assistance from Gurucasino to permanently block his gaming account with WinSector NV due to ongoing losses and self-exclusion measures. He has repeatedly sought account blocking but only receives temporary solutions.
Bitz Casino - Player requests account closure for self-exclusion.
Opened
Current status
Waiting for Casino Guru to reply
3d 3h 30m 11s
Bitz Casino
Safety Index 6.4 Below averageCase summary
Discussion
Public
Public
1 week ago
Translation
Good day
I have a request for Gurucasino to help me further.
I have visited many websites of WinSector NV
Unfortunately, I played the same way as always, losing every time, not even a 50x or 100x win, losing every bet.
I have prayed several times that the owners of all WinSector NV websites would block my gaming account as a self-exclusion measure so that I can never unlock my gaming account again.
They'll block my account for a week, and then I can lose money again.
I request that the platform manager permanently block my entire gaming account and never allow me to lose money here again.
Automatic translation:
Public
Public
5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
5 days ago
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Bitz Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you requested a self-exclusion specifically from Bitz Casino?
- Do you currently still have access to your casino account?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
